Founding Customer Success Manager | FinTech / RegTech | Up to €90K+

We’re partnering with a high-growth, VC-backed startup commercially sharp founding team with deep product, compliance and fintech expertise. They’re now looking for an ambitious Founding Customer Success Manager (Entreprise) to join their team in Paris.What They’re BuildingA next-gen B2B identity and compliance platform helping fintechs, banks, and marketplaces verify businesses, orchestrate compliance workflows, and stay audit-proof — without slowing down operations.Think: “The modern compliance engine powering enterprise onboarding, automated, scalable, and beautifully simple.”Location📌 Paris 🏢 Hybrid — flexible office presenceWhat You’ll DoOwn onboarding & implementation for enterprise fintech, banking, and marketplace clientsRun complex, multi-stakeholder projects, coordinating with Sales, Compliance, and Tech during setupLead ongoing customer relationships: QBRs, strategic reviews, renewals, and proactive value deliveryIdentify upsell opportunities and influence revenue outcomes through consultative partnershipBuild the CS function from scratch: strategy, playbooks, processes, toolingShape product direction through hands-on feedback loops with founders & engineeringParticipate in future CS hiring as the team scalesEnvironmentFast-moving, collaborativeDirect access to founders short decision cycles, zero unnecessary processHigh ownership, high visibility, every action moves the needleEarly-stage autonomy with genuine space to build, innovate, and influenceMust-Haves3+ years enterprise CSM, AM or Sales engineer experience in B2B SaaSProven track record handling complex, multi-stakeholder implementationsComfortable with technical products and integrationsFluent in French & EnglishExcellent communication, client leadership, and project management skillsThrives in a startup / early-stage environmentNice-to-HavesFamiliarity with compliance, CDD, or regulatory workflowsExperience with AI tools (e.g., Pylon)Exposure to fintech, payments, or financial servicesCompensation💰 Base: Between €65–90K🎯 Bonus: Performance-based📈 Equity: Available🩺 Medical insurance includedWhy Join?This isn’t a typical CSM role, it’s a founding seat in a company scaling at speed, where you’ll define the CS vision, shape enterprise relationships, and leave your mark on product, process, and strategy. You’ll work directly with founders, influence mission-critical decisions, and grow into a future CS leader as the team expands. If you want autonomy, impact, and a chance to build something meaningful in a high-growth fintech environment — this one’s special.Sound like you? Let’s talk.Apply or DM me and tell me why you would be a perfect fit. (Note: This role is with one of our clients, not Bluebird.)