Frailty Coordinator

As our Band 5 Frailty Coordinator, you 'll be the coordination heartbeat of our new Community Healthy Ageing Hub (CHAH) at Newton Abbot Hospital. You’ll steer patients through frailty pathways (Virtual Ward, SDEC, ambulatory care and—in some cases—bedded care), making timely, person-centred decisions that keep people closer to home. This is a 5-day service, and you’ll be central to delivering safe, rapid comprehensive geriatric assessment (CGA) care and discharge alongside an experienced multidisciplinary teams (MDT). If you love fast-paced, people-first care and tangible outcomes, you’ll thrive here.We’re looking for calm, compassionate communicators who are organised and proactive, who are able to build relationships and agreements that are communicated seamlessly across multidisciplinary teams (MDT). Using IT confidently, and staying focused you will contribute to improving care and patient-centred outcomes.What You'll Do And What We ValueCoordinate flow end-to-end: triage inputs, line up the right professional at the right time, and plan discharge from the start. Track each patient’s journey to minimise delays.Make every contact count: seek background info before arrival, record Rockwood CFS, and ensure CGA recommendations reach community teams and primary care. Be the go-to contact for patients and carers post-discharge.Communicate brilliantly: handle sensitive conversations, negotiate shared plans when views differ, and keep patients, families and colleagues informed—especially when anxious or under pressure.Orchestrate the MDT: connect wards, UCR, Virtual Ward, locality teams, discharge hub, care agencies and voluntary sector so assessments and actions happen on time.Use systems with confidence: EPR systems, Paris, CareFirst, PAS, CyberLab—confidently capture what matters, arrange transport, and keep EDDs accurate.Do the right thing, safely: apply the Care Act principles, aid screening for CHC, escalate safeguarding concerns, and follow Torbay and South Devon Trust policies.Why Work With UsYou’ll join a friendly, supportive team spanning our Virtual Ward, Urgent Community Response, hospital clinicians and the Newton Abbot ward team including Trust GPs, ACPs/trainee ACPs, therapists, nurses, consultants and a consultant nurse.We value kindness, respect and listening. We share learning, and celebrate successes and welcome ideas that improve the patient experience. You’ll be trusted to take ownership—and you’ll see the impact of your work every shift.For further details / informal visits contact: Name: Dr Katharine Bhatt Job title: GP Clinical Lead TSDFT Frailty Virtual Ward Email address: katharine.bhatt@nhs.net Telephone number: 01803 654120My working days are Tuesday-Friday