Fraud Investigator

PalmPay is a Pan-African fintech company currently operating in Ghana, Nigeria and expanding to other markets in 2023. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.We are seeking a proactive and results-driven Fraud Investigator who is responsible for conducting on-the-ground investigations related to fraud, recovery, customer default, and other compliance-related matters. The role involves gathering evidence, interviewing customers or third parties, opening police cases, and submitting detailed reports to support decision-making and risk mitigation.Key Responsibilities:Conduct field visits to investigate fraud cases, customer disputes, and default casesGather, verify, and document evidence through interviews, observations, and official recordsCollaborate with dealers, agents, and local authorities to trace customers and recover company assetsPrepare timely and accurate investigation reports with recommendations for actionEnsure compliance with company policies, regulatory requirements, and legal procedures during investigationsEscalate high-risk or complex cases to the Fraud & Investigation Manager for further reviewSupport the recovery team by providing verified field information to enhance collectionsMaintain confidentiality and integrity when handling sensitive casesProvide feedback and insights to improve fraud prevention measuresQualifications & Experience:Bachelor’s degree/Diploma in Criminology, Law, Business Administration, Security Studies, or related field2+ years’ experience in field investigations, debt collection, compliance, or law enforcementStrong knowledge of fraud detection and investigative techniquesFamiliarity with legal processes related to fraud, recovery, and compliance.Skills & Competencies:Excellent communication and interviewing skillsStrong analytical and problem-solving abilityAbility to work independently with minimal supervisionHigh integrity, confidentiality, and ethical standardsReport writing and documentation skillsWillingness to travel frequently and work in the fieldKey Performance Indicators (KPIs):Number of cases investigated and closedRecovery success rate from investigated casesTimeliness and accuracy of investigation reportsCompliance with company and legal standardsPowered by JazzHRVgJSVAZkHQ