Fraud Risk Specialist Representative

Job Summary: In this role, you will be responsible for managing and investigating fraud-related activities across various platforms, ensuring compliance with regulations, and providing timely support to both staff and members. You will work closely with internal departments and external vendors to identify and resolve fraud cases, utilizing specialized tools and monitoring systems.Salary: $20.00- $25.00 Per Hour Depending on ExperienceAbout Us:Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!Key Responsibilities:Provide support to branch and department staff regarding the escalation of fraud-related issues. Manage operation tasks including processing fraud and dispute affidavits, chargebacks, and return deposit itemsHandle incoming debit card fraud, debt card non-fraud, debit ATM disputes, and paperless claimsReview all returned check deposits for potential fraud risksOversee the proper use and management of fraud monitoring systems (Verafin). Utilize Verafin alerts and case reviews to monitor and investigate fraudulent activities. Process all fraud-related claims in compliance with REG R guidelines and within required timeframes. Offer support to staff and members with debit card maintenance to ensure regulatory compliance and satisfactory outcomesMonitor daily PSCU FALCON reports to identify potential fraudulent activity. Assist with online checks over $10,000 for potential fraud. Monitor and investigate international and domestic wire transfers using fraud detection tools such as Lexus Nexus, Idicore, and OFAC. Oversee mobile banking activities, including logins, account changes, device additions, and IP address locations, to prevent account takeovers and fraud Handle incoming calls, instant messages, and emails in a timely manner, meeting membership service standardsEnsure proper maintenance and record-keeping for general ledger accounts. Qualifications:Required:Minimum of six months of similar or related experienceHigh school diploma or equivalent Strong attention to detail and problem-solving skillsAbility to handle sensitive information with discretion Ability to manage multiple tasks and prioritize effectivelyPreferred:Experience in fraud detection, prevention, or security within financial servicesFamiliarity with REG E guidelines and fraud regulations Knowledge of online banking, mobile banking, and wire transfer protocols What We Offer:Generous Paid Time Off PolicyUp to 15 days in 1st year of servicePaid Time Off increases with tenureVTO (Volunteer Time Off) Up to 16 hours yearly401(k) plan7% company matchHealth, Dental, and Vision InsuranceHealth Savings Account with Employer Contribution AvailableFree Vision InsuranceLife and Disability InsuranceProvided by the Credit Union with Optional Supplemental Coverage AvailableCompetitive Wage and Professional DevelopmentEducational Assistance Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.Powered by JazzHRWBv33OOhmN