Fraud Specialist I

Job DescriptionAt JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.Job ResponsibilitiesMay manage upwards of 100 calls daily, delivering comprehensive support for financial products Utilizes customer service expertise to interpret needs and deliver continuous insightsNavigates multiple computer systems with efficiency, demonstrating adaptability and resilienceExcels both independently and collaboratively, driving team success and achieving goalsFollows all regulatory and departmental practices and procedures diligentlyTakes ownership of each customer interaction while treating them with respect and responding with empathyRequired Qualifications, Capabilities, And SkillsCommunication, information gathering, and decision-making skillsCustomer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accuratelyAbility to manage complex customer interactions using empathy, composure, and sound judgment Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environmentsAdaptability and efficiency in fast-paced, dynamic, and results-driven environmentsAbility to solve problems and effectively present and explain solutionsAbility to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goalsProficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional settingHigh school diploma or GED requiredPreferred Qualifications, Capabilities, And SkillsDeveloping ability to use data to understand issues and opportunitiesDeveloping skills in using AI technology for automation and prompt writingWork ScheduleCandidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends or night shifts/US-friendly shifts. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About UsABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.