Fraud Surveillance Officer

Job Description Review outlier reports and day Reviews for different fraud functions within timeframe published in the service level agreement.Responsible for escalating identified suspicious accounts/ transactions from the performed reviews to the correct function group.Expected to recommend additional reviews for vulnerabilities identified within the existing procedures of the unit.Reviews Client fraud disputes to aid Analytics Team in identifying fraud trends and enhancing fraud parameter efficiency. Serve as line balancers for Application Detections Team. QualificationsStrong analytical skills and proficiency in quantitative methodologies.Proven ability to leverage technology and automated solutions.Experience managing large group of people.Strong knowledge on credit processes.Strong command of both spoken and written English.Team player and leader. Strong people skills.Ability to translate business strategy to detail processes and high attention to details.Ability to balance and resolve multiple and quite often conflicting objectives.Flexibility and adaptability.Ability to work under pressure and solve problems in an expedient manner.Good communications and negotiation skills.Results oriented.Strong analytical skills.KPI(1) Reduce chargeback cost by 5%.(2) Maintain percentage of undetected credit, debit and prepaid card fraud<20%.(3) Maintain fraud losses within yearly budget or not > 15% of plan.Proficient in MS Office applications ie: Access, PPT, Excel and Sharepoint