Freight Operations Manager- Sea Freight

TruKKer is one of the most successful and well-funded Logitech startups of the EMEA Region with 700+ employees and our presence in eleven countries of operation (KSA, UAE, India, Egypt, Bahrain, Jordan, Oman, Turkey, Poland, Kazakhstan & China) grown aggressively.Since our inception in 2016, we have grown aggressively and have ~75,000 trucks inducted on our platform, catering to ~1,200+ enterprise clients seamlessly with an annual revenue of ~300 million USD. With our business proposition, we bring smiles onto the faces of ~1,600 drivers daily.We have made a long-lasting impact on the ecosystem in innovative and exciting work, workplace & workforce practices. Today, every employee at TruKKer is not only the brand ambassador of the company but is also the partner in the IPO journey.We are awarded & showcased in various forums in EMEA Region and chosen by the Saudi Startup forum as a Unicorn Company. Our CEO’s hustle & contribution was captured on the cover page of Forbes magazine.With our dedicated Human Capital initiatives, we have been awarded & acknowledge globally:We received the coveted ‘GREAT PLACE TO WORK CERTFICATION’ for four countries – KSA, UAE, OMAN & TURKEY.We also got ‘BEST WORKPLACES' Award for TruKKer Arabia’.DISPERZ one of the leading Training & Development platform awarded us as ‘Top Innovative L&D Strategy.’Economic Times, the second largest business newspaper & media platform awarded us for ‘Exceptional Employee Experience Award.’We won CULTIMATE’s – 'BEST EMPLOYER BRAND AWARD'All these awards define TruKKer as a startup with ‘REAL HUSTLE’ and complement our ‘People Oriented Culture’ and commitment for ‘Workplace Excellence’.Our Vision: To be the most reliable partner in the freight ecosystem powered by technology & sustainability.Our Mission: To provide cost-efficient freight solutions by organizing and digitizing the fragmented ecosystem.Our Values:Carry TruKKer’s Passion and Hunger in Heart.Always Keeping the customer first.Respect for accountability.Honor diversity and inclusion.Always being cost-effective.Hustle with honesty.What we have for you on board.Competitive salary and benefits package.Opportunity to work in a dynamic and fast-growing industry.Play a key role in shaping the success of the company in the Middle East region.Continuous learning and development opportunities. Gain direct mentorship from visionary C-suite leaders in our dynamic environment.Embark on our thrilling IPO journey, shaping the future of Logistics.Diverse and inclusive work environment.Mission of the RoleTo lead and manage end-to-end Sea Freight operations for TruKKer / Omnilog in the EU region, ensuring service excellence, regulatory compliance, and profitable growth. The role focuses on operational control, vendor coordination, documentation accuracy, and process optimization to deliver seamless ocean freight services across import, export, and cross-trade movements.Key Responsibilities:-End-to-End Operations ManagementOversee day-to-day sea freight operations including booking, documentation, customs coordination, container movement, and shipment tracking for both FCL and LCL cargo.Carrier & Partner CoordinationMaintain strong relationships with shipping lines, NVOCCs, agents, and terminal operators to secure capacity, negotiate rates, and ensure smooth vessel operations.Customer Service & CommunicationAct as the primary operational point of contact for customers; ensure proactive communication, on-time delivery, and resolution of escalations.Documentation & ComplianceSupervise issuance and verification of Bills of Lading, manifests, shipping instructions, and customs documentation, ensuring 100 % accuracy and adherence to local and international trade regulations.Operational SOPs & Quality StandardsDevelop and implement Standard Operating Procedures (SOPs) to standardize processes, reduce errors, and enhance efficiency across offices and partners.Performance & KPI MonitoringTrack and analyse operational KPIs — on-time shipment execution, documentation turnaround time, demurrage / detention, and cost-to-serve. Drive improvement initiatives where required.Process Automation & Systems UtilizationWork closely with the Tech & Product teams to leverage ERP / TMS systems for tracking, reporting, and automation of repetitive tasks.Financial & Cost ControlEnsure accurate billing, vendor invoicing, and cost validation for every shipment; support finance in margin analysis and dispute resolution.Team Leadership & TrainingManage and develop the Sea Freight operations team; conduct regular training on documentation, customer handling, and compliance requirements.Regulatory & Safety Compliance Ensure adherence to all customs, port, and maritime regulations (EU, GCC, IMO). Maintain updated licenses, permits, and certifications relevant to sea freight activities.Job RequirementsEducationBachelor’s degree in Logistics, Supply Chain, International Business, or Maritime Studies.Master’s degree preferred.Experience5–7 years of proven experience in sea freight operations within a freight-forwarding or logistics company.Minimum 2 years in a leadership / supervisory role managing import, export, or cross-trade shipments.Strong exposure to EU / GCC maritime logistics and global carrier management.Language SkillsEnglish – Fluent / Upper-IntermediateTurkish or another EU language – AdvantageCore Skills & CompetenciesDeep understanding of international shipping and INCOTERMS.Strong coordination, multitasking, and crisis-management abilities.Analytical mindset with proficiency in Excel / ERP / TMS tools.Excellent stakeholder management — internal and external.Ethical, compliant, and quality-focused work approach.Resilience, adaptability, and continuous-improvement orientation.Why Join TruKKer / Omnilog EUBe part of the region’s most innovative multimodal logistics network, driving digital transformation in ocean freight.Work with global shipping partners and advanced ERP / TMS platforms.Lead a high-impact operational role with visibility across EU and GCC markets.Collaborative culture that values ownership, precision, and operational excellence.