French Speaking Customer Service for Automotive Company in Greece

Mercier Consultancy MD is pleased to announce a vacancy for French Speaking Customer Service Representatives for an esteemed automotive company in Greece. This exciting opportunity is perfect for individuals who are passionate about the automotive industry and committed to delivering outstanding customer support. In this role, you will engage with clients in French, assisting them with inquiries related to automotive products and services.Key ResponsibilitiesRespond to customer inquiries concerning automotive products, services, and warranty details via phone, email, and chat in FrenchProvide information about vehicle specifications, availability, and promotions to assist customers in their purchasing decisionsHelp customers with order tracking, service appointments, and technical supportEffectively resolve any customer complaints or issues while ensuring a high level of service satisfactionAccurately document all customer interactions and maintain detailed records in the CRM systemCollaborate with internal departments, including sales and technical teams, to enhance customer experienceStay informed about the latest automotive trends, product updates, and industry developmentsRequirementsFluency in French (both written and spoken) is essential; knowledge of Greek or English is advantageousPrevious experience in customer service, preferably within the automotive sectorExcellent communication and interpersonal skills to connect with diverse customersStrong problem-solving abilities with a focus on delivering customer satisfactionAbility to manage multiple inquiries and prioritize tasks in a fast-paced environmentFamiliarity with CRM software and general computer applicationsWillingness to work flexible hours, including evenings and weekends as necessaryBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..