Spanish Speaking Customer Service for Tech Company in Greece

Mercier Consultancy MD is thrilled to offer a position for Spanish Speaking Customer Service Representatives at a leading tech company in Greece. This role is ideal for individuals passionate about technology and customer engagement. As a customer service representative, you will assist clients in navigating tech solutions and addressing inquiries in Spanish, ensuring they enjoy a seamless experience.Key ResponsibilitiesManage customer inquiries related to tech products and services via phone, email, and live chat in SpanishProvide assistance with account setup, technical support, and product featuresEducate customers about new technologies, updates, and best practices in using tech solutionsResolve customer issues efficiently while maintaining a high level of satisfactionDocument customer interactions in our CRM system for future reference and analysisCollaborate with technical teams to ensure prompt resolution of complex issuesStay informed about industry trends and the company's offerings to enhance customer assistanceRequirementsFluency in Spanish (both written and spoken) is essential; proficiency in English is a plusPrevious experience in customer service, preferably in the tech industry, is desirableStrong communication and interpersonal skills with a customer-centric approachProblem-solving skills and the ability to think critically under pressureFamiliarity with technological applications and a knack for learning new software quicklyProficient in using customer service software and CRM applicationsWillingness to work flexible hours, including evenings and weekends as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..