French speaking Customer Service Specialist

Our partner is standing by transport operators and transport professionals all over Europe, providing them with assistance to manage and control their toll payments and profitability. The company offers a wide range of services for the assessment and control of costs relating to tolling, as well as a consultancy service for fleet managers to facilitate the optimisation of their work. If you would like to join a stable company and work in a supportive team, do not hesitate to apply.Main responsibilities:Register new clients after contract agreements are secured by the Sales Team.Manage client orders and ensure smooth follow-up processes.Handle all necessary documentation to facilitate easy and seamless client onboarding.Provide clients with important updates and ensure they are informed about any relevant changes.Respond to customer inquiries via phone and register claims when necessary.Follow up on client-reported issues, ensuring timely feedback and resolution.Report customer feedback and ensure continuous follow-up on client concerns.Required skills:Native or close to native knowledge of FrenchFluency in EnglishStrong computer skills, particularly in MS OfficeExcellent problem-solving abilities and a proactive mindsetAdvantages:Experience in logistics/freight forwarding is an advantageWhat our partner can offer to you:A stable, international work environment with long-term career opportunitiesA supportive and professional teamOpportunities for field visits and participation in industry eventsContinuous learning and professional development