Front Desk Officer (Hotel One Vogue)

Guest Services: Greet guests warmly, handle check-ins and check-outs efficiently, and ensure a welcoming atmosphere.Reservations Management: Process bookings, cancellations, and modifications accurately via the hotel’s reservation system.Customer Support: Address guest inquiries, provide information about hotel services, and assist with special requests.Billing & Payments: Manage room charges, process payments, and issue invoices/receipts.Concierge Services: Assist guests with transportation, local attractions, and other concierge services.Communication & Coordination: Liaise with housekeeping, room service, and other departments to fulfill guest requests.Complaint Handling: Resolve guest complaints professionally, escalating issues to the manager when necessary.Safety & Security: Ensure compliance with hotel policies, safety regulations, and emergency procedures.Qualifications & Skills:Education: Bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field.Experience: Minimum 1 years of experience in a front desk, receptionist, or customer service role (hotel experience preferred).Technical Skills: Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office.Customer Service Excellence: Strong interpersonal skills, a friendly demeanor, and problem-solving abilities.Multitasking Ability: Ability to handle multiple tasks efficiently in a fast-paced environment.Communication: Excellent verbal and written communication skills in English & [Local Language].Professional Appearance: Well-groomed, polite, and presentable at all times.Flexibility: Willingness to work in shifts, including weekends and holidays.