Front Desk Supervisor

Company Description Welcome to Hampton Inn by Hilton Calgary Downtown, an ideal business hub in the core of Calgary. Our 151 Kohler-inspired rooms offer privacy and comfort with only 12 rooms per floor. Elevate your meetings in our 16th-floor boutique space, featuring panoramic skyline views in a 1,200 sq. ft. area, perfect for impactful conversations and productive meetings. Start your day with Hampton’s famous breakfast and navigate the city effortlessly with direct access to the +15 Skywalk. Experience Hamptonality—Calgary’s elevated hospitality, crafted for the modern business traveler seeking comfort and quality without compromise. Role Description This is a full-time on-site role for a Front Desk Supervisor located in Calgary, AB. The Front Desk Supervisor will oversee daily operations at the front desk, ensuring exceptional customer service and guest satisfaction. Responsibilities include supervising front desk staff, managing reception duties, handling phone inquiries, coordinating with other departments, and addressing guest concerns. The role also involves ensuring that the front desk is well-organized and maintaining a friendly and welcoming environment for guests. Qualifications Previous Experience as a Front Office Supervisor is preferred Supervisory skills and ability to manage a team effectivelyProficiency in phone etiquette and handling reception dutiesStrong focus on customer satisfaction and delivering outstanding customer serviceExcellent communication and interpersonal skillsAbility to work in a fast-paced environment and handle multiple tasksPrevious experience in the hospitality industry is beneficialBachelor's degree in Hospitality, Business, or a related field is an advantage