Front of House Manager

Front of House ManagerReporting to the Director of Operations, the Front of House Manager leads all food service and beverage operations to deliver five-star service to members and guests. This role oversees service delivery, team leadership, financial performance, and the strategic development of the club’s dining and event offerings.ABOUT ROYAL AUCKLAND AND GRANGE GOLF CLUBRoyal Auckland and Grange Golf Club is one of the only truly private member clubs in New Zealand and is known within Australia and New Zealand as one of the premier member clubs.Founded in 1894, the Royal Auckland and Grange Golf Club is the product of a historic merger between the Auckland Golf Club and the Grange Golf Club. Auckland Golf Club, established in 1894, and the Grange Golf Club, founded in 1924, each brought a distinguished legacy to the amalgamation, forming the foundation of what the club represents today.The merger, officially finalised in 2017, was a strategic move aimed at combining the strengths and traditions of both institutions. This union not only expanded the club's offerings but also created one of the premier golf facilities in the New Zealand golfing community. The Royal Auckland and Grange Golf Club, as it stands today, embodies the harmonious integration of two venerable clubs, combining their histories, courses, and memberships into a unified entity.FRONT OF HOUSE MANAGER POSITION OVERVIEWLeadership & StrategyHelp shape and deliver the long-term F&B strategy aligned with the club’s mission.Drive innovation, continuous improvement, and technology adoption.Operations & ComplianceOversee all daily operations, ensuring seamless service and consistent quality.Work closely with the Executive Chef on aligned budgets, menus, events, and kitchen-support processes.Manage ordering, stock control, and compliance with all licensing, food safety, and HSW standards.Maintain high cleanliness, equipment readiness, and operational efficiency.Member ExperienceStrengthen member relationships and continuously elevate service standards.Maintain five-star service delivery through SOPs, training, and service audits.Resolve member concerns promptly and professionally.Events & FunctionsManage enquiries, bookings, menus, and event requirements in partnership with the Executive Chef.Produce accurate function documentation and ensure flawless execution.Develop a program of member events and support corporate and private functions.Financial ManagementDrive revenue through pricing, sales mix, and promotional initiatives.Manage budgets, cost controls, and financial reporting.Analyse results and adjust strategies to meet targets while minimising waste.Team LeadershipRecruit, roster, and lead a high-performing FOH team.Provide coaching, performance management, and succession planning.Deliver training focused on service excellence, product knowledge, and safety.Important Note – Culinary DirectionSupport and implement all culinary decisions made by the Executive Chef; all matters relating to food quality, menu direction, and kitchen standards remain solely under the Executive Chef’s authority.Operate strictly in a supportive capacity for all culinary functions, focusing on service execution, operational delivery, and administrative support without any power for directing or influencing culinary decisions.CANDIDATE QUALIFICATIONS AND EXPERIENCEExceptional leadership and team-building ability.Excellent communication and interpersonal skills.Strong financial acumen and budget management capability.Passion for delivering five-star service and enhancing member satisfaction.High level of professionalism, organisation, and attention to detail.Bachelor’s degree in Hospitality Management, Business, or a related field.5+ years of experience in F&B leadership.Experience in private clubs, luxury hospitality, or premium dining environments.Competency with POS, reservations, and inventory management systems.WHAT WE OFFERRemuneration for this role is $80,000 - $100,000, depending on experience and expertise.The opportunity to grow and progress within one of New Zealand’s leading private clubs.A supportive and professional team culture with opportunities for career growth and progression.Full-time employment – 40 hours per week.HOW TO APPLYPlease send your CV and cover letter to recruitment@raggc.com with the subject line “Front of House Manager Application.” Please ensure your image is not included on your CV or cover letter; that should be reserved for your LinkedIn profile.Prepare a thoughtful cover letter addressed to Harrison Hinds, Director of Operations at Royal Auckland and Grange Golf Club, clearly articulating your alignment with this role, why you wish to be considered at this stage of your career, and why RAGGC and the Auckland, New Zealand area will be a strong fit for you, your family, your career, and the Club if selected.Applications close on Wednesday, 31st December 2025. First interviews will take place in late January, with second interviews to follow shortly thereafter.