Front Office Agent - Full Time

Company DescriptionOur heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our 96 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us. Job DescriptionThe focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following:

Looking after our guests, including check-in and check-outReviewing and processing bookings, overbookings and optionsInvoicing, including managing payments, as well as cash transactions and cashing upOrganisational and administrative tasks in both our front and back office (e. g. managing no-shows, answering emails) and supporting our F&B Team in peak hours. Gaining interdepartmental insights into new areas of activity by working in our multicultural teamsSupporting our F&B team during breakfast times and for drinks at the barQualificationsWhether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority.

You will also: Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of careerHave an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industryBe open and communicative and have a solid command of EnglishBe a team player and willing to provide assistance across departments – we achieve our results together