Front Office Agent

Hotel: Koutouloufari Village Holiday ClubAbout The RoleAs a Front Office Agent at PHĀEA, you are the first point of contact for our guests, embodying the warmth and hospitality that our Brand is known for. Your role is crucial in making a lasting impression, handling guest check-ins and check-outs, addressing inquiries, and providing information about the resort's services and local attractions. With your friendly demeanor and commitment to offer personalized guest services, you play a key role in ensuring a pleasant and memorable stay for all our guests.About PHĀEAPHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury - one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.Born in Crete, PHĀEA comprises a collection of properties - Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Village Heights Resort and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio.Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.Culture FitContribute to the curation of extraordinary, guest-centric hospitality experiences that tell the story of a truer, more timeless GreeceContribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growthEngage with and support the values of Phāea - Consciousness - Innovation and Community - through your day-to-day work and your interaction with team members and guestsJob Fit- ResponsibilitiesWarmly greet guests, ensure smooth check-ins and check-outs, and address their queries and requests proactively and effectivelyAct as a cashier, receive payments and provide guests with invoices and billing informationKeep accurate guest records and provide information about resort amenities and local attractionsCommunicate clearly with guests and ensure proper communication is transferred across all departmentsUpsell to increase sales & maximize the hotel's/resort's revenue potentialSupport and promote sustainability initiatives within the resort, advocating for eco-friendly practicesRequirementsMust-HaveExperience in customer service or hospitalityExcellent communication and interpersonal skillsProficiency in using hotel management software and basic computer applicationsFriendly and professional demeanorAbility to work in a fast-paced environment and handle multiple tasks simultaneouslyFluency in English; additional language skills are a plusNice-to-HaveBachelor's in business Tourism / Hospitality ManagementKnowledge of local attractions and activitiesTraining in hospitality or customer serviceKnowledge of Opera softwareBenefitsWhat we offerComprehensive hospitality and department-specific trainingOpportunities for career advancementSupportive and welcoming work atmosphereMeals in Staff CanteenA wide variety of benefits