Front Office Associate

Metlen Energy & Metals is a global industrial and energy company covering two business Sectors: Energy and Metallurgy. The Company is strategically positioned at the forefront of the energy transition as an integrated utility, while already established as a reference point for competitive green metallurgy at the European and global level. It has a consolidated turnover and EBITDA of €5,492 million and €1,014 million, respectively, and employs more than 6,583 direct and indirect employees in Greece and abroad. At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.We are currently looking for a Front Office Associate based in Santiago Chile to join our People Services team.In this role, you will provide front-line support to employees, addressing HR queries and ensuring timely and accurate resolution. You will also handle ticket submissions, follow up on open tickets, and escalate complex issues as necessary to ensure smooth HR operations.Your role will encompass:  Providing front-line support by addressing HR queries and submitting tickets in the systemRegularly following up on open tickets, ensuring resolution and providing employees with updatesIdentifying and escalating complex or unresolved issues to the appropriate HR team members or managementAdvising employees with no HRIS access on HR policies, processes, and procedures, ensuring understanding and complianceIn addition, this role will encompass the same duties as the HR Ops Associate role What you bring to the role:   Bachelor's degree in HR, Business Administration, or related field1+ years of experience in HR operations or customer serviceProficiency in using HRIS and ticketing systems for data management and issue trackingStrong troubleshooting and issue resolution skillsAbility to generate HR reports and identify trends to improve HR processesExcellent communication skills, ensuring transparency and clarity in HR processesAttention to detail and commitment to maintaining data accuracyStrong customer service skills with a focus on employee satisfaction Share the same Value Based Behaviors:   People & Personal growth  Results orientation & Safety excellence  Collaboration & Trust  Empathy & Effective communication  Flexibility & Adaptability  Your BenefitsAttractive remuneration packageFriendly and professional working environmentContinuous trainingGroup Health Insurance PlanCooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity Follow us on LinkedIn and stay updated on our latest newsWe respect your personal data. All personal information in your application and CV will remain strictly confidential. At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.