Front Office Executive - Luxury Villas

This role requires the candidate to work in Canggu, Badung, Indonesia.Client OverviewOur client is a newly established luxury villa complex located in the heart of Pererenan, Canggu — one of Bali’s most sought-after and rapidly developing lifestyle destinations. Launched in 2024, the property features a collection of 12 exclusive loft-style villas that blend modern sophistication with the island’s relaxed coastal charm.Designed to provide an exceptional balance of privacy, comfort, and personalized service, the property caters to international travelers and long-stay guests seeking a refined yet intimate retreat. With a strong focus on guest experience and premium hospitality standards, the team operates on a culture of accountability, creativity, and collaboration to deliver outstanding stays and memorable experiences.Job RoleThe Front Office Executive will be responsible for managing front office operations, reservations, and supporting revenue optimization in a luxury villa environment. This role ensures smooth guest check-in/check-out, accurate reservations, and outstanding guest satisfaction, while also driving opportunities to maximize revenue through OTA management, upselling, and efficient occupancy management.The person will coordinate with operational teams and act as the point of contact in the absence of the Operational Manager. Joining means being part of a boutique hospitality brand that values excellence, flexibility, and a genuine passion for creating unforgettable guest experiences.Key ResponsibilitiesFront Office & Guest RelationsHandle check-in and check-out procedures in line with SOP.Provide information about villa facilities, services, and the local area.Handle guest inquiries, requests, and complaints, ensuring a seamless guest experience.Conduct room checklists prior to check-in to ensure readiness.Ensure guest satisfaction throughout the stay and at check-out.Reservations, Revenue & AdministrationManage reservations via OTA platforms, social media, WhatsApp, and phone.Monitor OTA channels, rates, and availability to optimize revenue and occupancy.Implement upselling opportunities to maximize guest spend.Maintain accurate guest records, administration, data entry, filing, and reporting.Oversee billing, payments, petty cash, and basic accounting reports.Prepare and maintain operational schedules and purchase orders.Team Coordination & OperationsCoordinate with housekeeping, cleaners, and other departments to meet guest needs.Maintain a neat, organized, and professional front desk area.Cover operational duties in the absence of the Operational Manager.Candidate RequirementsEducation: Degree in Hospitality Management or a related field preferred.Experience:Minimum 2 years in a similar role, e.g. Front Office, Front Desk, Reception, Reservation, Guest Relations, within hotel or villa operations.Proven experience in front office, reservations, guest services, and revenue management/OTA handling.Language Skills: Strong verbal communication skills, and professional English proficiencies. Skills & Competencies:Strong work ethic with excellent computer, administrative, and multitasking skills.Effective communication (verbal and written) and interpersonal ability.Capable of working under pressure, independently, and as part of a team.Job code: #417