Front Office Manager

We are representing a prestigious 5-star resort in the United Arab Emirates, Fujairah, known for its world-class hospitality, exceptional guest experiences, and commitment to luxury service standards. You must be willing to relocate to the United Arab Emirates.Our client is seeking a Front Office Manager to lead guest services and oversee daily front office operations. This is an excellent opportunity for an experienced leader or an ambitious Assistant Front Office Manager ready to step up into a key management role within a luxury resort environment.Key ResponsibilitiesOversee reception, concierge, reservations, and guest relations functions.Ensure consistent, personalized service delivery aligned with 5-star international standards.Monitor guest feedback and implement actions to maintain high satisfaction scores.Lead, coach, and develop the front office team to achieve service excellence.Coordinate closely with other departments to ensure seamless guest experiences.Handle guest concerns with professionalism, urgency, and discretion.Support revenue and upselling initiatives while maintaining guest trust and satisfaction.Candidate Profile and RequirementsCurrent Front Office Manager in a 5-star resort or Assistant Front Office Manager ready for promotion.Proven background in luxury guest service and front office operations.Strong leadership, communication, and interpersonal skills.Proficiency in Opera PMS (or a similar system).Fluent in English; additional languages are an advantage.Willingness to relocate to the UAE, Fujairah.What Great Looks Like The ideal candidate leads by example - approachable, detail-oriented, and service-driven. They take full ownership of the guest experience, ensuring every interaction reflects the resort’s luxury standards. Success in this role means a smooth, well-coordinated front office and consistently high guest satisfaction.Package and BenefitsSalary of AED 10,000 - AED 12,000 (MVR 50,000) depending on experienceAttractive benefits package.Accommodation and meals provided by the resort.Opportunities for professional growth within a luxury hospitality group.Thank you for your interest. All applications are viewed and evaluated according to the role requirements. We aim to contact shortlisted candidates within one week. As we often receive a high volume of applications, we are unable to reply to everyone. If you have not heard back from us within 2 weeks, please consider your application unsuccessful.