Front Office Manager

Company Description Residence Inn Calgary Downtown/Beltline District is one of the largest Residence Inn hotels in the world, located in the vibrant Beltline District of Calgary, Canada. This downtown hotel pays homage to its cowboy roots and is close to the city's top attractions, offering easy access to local spots and nearby restaurants and shops. The hotel features complimentary breakfast, free Wi-Fi, and a 24-hour, two-story fitness center. Guests can enjoy flexible venues for business events, fully-equipped suites with full kitchens, and a complimentary grocery delivery service. Residence Inn by Marriott is a global leader in extended-stay lodging, providing guests with spacious suites that offer separate living, working, and sleeping zones. Role Description This is a full-time, on-site role for a Front Office Manager located in the Greater Calgary Metropolitan Area. The Front Office Manager will be responsible for overseeing daily operations of the front desk, managing staff, and ensuring guests receive excellent service. Key tasks include handling guest check-ins and check-outs, addressing guest inquiries and concerns, managing reservations, coordinating with other departments, and maintaining a high level of customer satisfaction. The Front Office Manager will also be responsible for recruiting, training, and scheduling front desk staff, as well as maintaining records and ensuring compliance with hotel policies and procedures. Qualifications Strong communication and interpersonal skillsExperience in customer service, hospitality, or a related fieldLeadership and management skillsProficiency in hotel management software and reservation systemsOrganizational and multitasking skillsProblem-solving and conflict resolution skillsAbility to work flexible hours, including evenings, weekends, and holidaysBachelor's degree in Hospitality Management, Business Administration, or a related field is a plusPrevious experience in a supervisory or managerial role in a hotel setting is advantageous