Front Office Manager

Company DescriptionWhite Pearl Hospitality encompasses a range of premium properties and experiences, including White Pearl Villas, White Pearl Cavalieri, Elysian Retreat, and Elysian Santorini, all located on the picturesque island of Santorini. With accommodations spread across Oia, Imerovigli, and Finikia villages, along with associated ventures such as Luno Café, Lefkes restaurant, and Lucky 8 Sunreef Power Catamaran, the company provides exceptional hospitality and tailored services. Operating from offices in Athens and Santorini, White Pearl Hospitality prides itself on a customer-oriented culture that guarantees memorable experiences for its guests. The team is committed to delivering outstanding service and welcomes individuals with the same passion for hospitality to join their growing family. Discover more about the unique White Pearl culture at www.wp-hospitality.com.We are looking for an experienced Front Office Manager to oversee the daily front office operations of our hotel. You will act as the 'face' of our establishment and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including reservations, guest service, and the night audit process. The Front Office Manager must have excellent communication and organizational skills and should possess a strong attention to detail. The goal is to enhance customer dedication, drive sales of our services, and expand our clientele by strengthening our hotel's reputation.ResponsibilitiesEnsure smooth running of the front desk, including check-in/check-out procedures and responding to guest inquiriesManage and train the front desk staff to provide excellent customer serviceCoordinate with housekeeping, maintenance, and other departments to ensure guest satisfactionFacilitate room and hotel facilities inspections to confirm quality controlCreate and implement policies and procedures for the front office departmentHandle guest complaints and resolve issues in a timely and professional mannerReceiving guests' feedback while on-premises to ensure their satisfaction and handle guests' online review responsesPromotes in-house and sister properties' services and facilitiesOversee the night audit process and ensure the accuracy of financial transactionsMaintain a high level of professionalism and lead by exampleRequirementsProven experience as a Front Office Manager or similar roleExcellent communication and interpersonal skillsStrong organizational and leadership abilitiesAbility to problem-solve and handle difficult situations calmlyProficient in hotel management software (PMS) and MS Office suiteCustomer service-oriented mindsetAttention to detail and ability to multitaskFluency in English; knowledge of other languages is a plusDegree in Hospitality Management or related field