Front Office Manager

Front Office Manager | Zélia Halkidiki — Destination by Hyatt | On-siteZélia Halkidiki is looking for a Front Office Manager to lead the full guest journey, from pre-arrival communication to the final farewell, shaping the rhythm of presence, calm hospitality, and effortless connection that defines the Zélia experience.This role blends on-floor leadership with operational mastery, ensuring that every interaction, every arrival, and every guest touchpoint is delivered with precision, warmth, and the barefoot-luxury elegance at the heart of our resort.What You Will LeadYou will oversee all front office operations, ensuring:• Seamless daily flow across reception, guest relations, and concierge tasks• Full system accuracy in Opera Cloud, Reserve, Medallia, OTA extranets, and NEXI• Thoughtful room allocation, VIP planning, and personalized pre-arrival preparation• Daily coordination with Housekeeping, Culinary, Guest Experience, and Finance• Timely handling of walk-ins, last-minute bookings, special requests, and billing• On-the-floor leadership during peak arrivals, departures, and guest interactions• Consistent delivery of Zélia’s tone, service rituals, and emotional presenceYour Role in the TeamYou’ll be the central connector of the resort — the person who ensures guests feel seen, supported, and remembered.You will guide the Front Office team with clarity and empathy, integrate guest relations into every step of the journey, safeguard data accuracy across all systems, and act as the calm, composed presence that defines the start and end of each guest experience.Your leadership shapes the harmony between departments and ensures that the guest’s stay unfolds flawlessly.What You Bring5–7 years of luxury Front Office experience, with at least 2 years in leadershipExperience with Opera PMS, OTA Extranets, and digital guest communication Strong coordination, communication, and people management skillsExperience handling VIPs, upselling, and reputation managementExcellent written & spoken Greek and EnglishA warm, calm, emotionally intelligent leadership styleWhy Join ZéliaAt Zélia Halkidiki, hospitality begins with presence — the way someone is welcomed, recognized, and guided through their stay.  As Front Office Manager, you shape that presence. You lead the team that sets the tone for the entire resort, transforming arrivals into meaningful moments and departures into lasting memories.This is your opportunity to define the guest journey with elegance, intuition, and genuine human connection📩 Apply: career@zeliaresort.grUse subject line: Front Office Manager – YourName