Front Office Supervisor

Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionManage and supervise all tasks of his/her staff to ensure optimal guest satisfactionGreet all guests in a friendly and helpful manner and attempt to learn and use guest’s name at every opportunity Register and room all arrivals according to established proceduresPerform check in, check out and room change procedures and ensure all data are entered completely into the hotel systemsMaintain cashier float and ensure accurate daily report of all money receivedCash hotel guests’ personal and travelers checks and assist with currency exchangeKeep abreast of all modifications to accounting policies and proceduresKnowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Loyalty programsAttend to guest’s complaints, inquiries and requests in a timely and courteous mannerIs familiar with other hotels so that guest indicating any next destination on the registration card can be “sold” on an onward booking to another Hyde HotelsPerform the audit balances and prepare all works for audit in an orderly fashionMaintain comprehensive knowledge of standard reservation proceduresMaintain exemplary department standards of behavior and appearance and attitudeEnsure that the front desk work area is kept clean and in an orderly state at all timesConducts shift briefings to communicate hotel activities and operational requirementsQualificationsGood written and verbal communication skills in EnglishAble to develop rapport with colleagues and management staffAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with guests and patronsAble to exercise good judgement with difficult guestsUnderstanding and ability to work in a multi-cultural environmentAdditional InformationPERSONAL ATTRIBUTES Proficient in plumbing, pipe and gas fitting repair and maintenance plus basic knowledge of one other building operations skill set The ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials. The ability to work independently with good interpersonal skills A creative, practical and pro-active approach to problem solving An energetic and dynamic personality