Front office TE OMIG

Lets Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionA Temporary employee in the Rest of Africa business.To welcome customers/clients to the Old Mutual offices, assist them in making appointments, making them comfortable and directing them to the appropriate staff or service.To respond and initiate contact with customers with the aim of attending to their needs through face to face and phone interactions in a professional and efficient manner.To handle customer complaints and needs with the approved level of service and urgency to enhance customer satisfaction.To maintain customer loyalty and retention through educating & cross selling Old Mutual products and services during customer interactions.To maintain a safe and clean reception area.To receive, sort and distribute mail, newspapers within the office; file correspondence and other materials in line with the policies and procedures.To maintain a positive and professional relationship with co-workers, clients and visitors; cultural sensitivity and ability to relate well and effectively in a diverse work place and with a diverse client population.To respond courteously to immediate needs of visitors and in-coming calls with the ability to establish priorities and maintain productivity despite numerous interruptions.To perform any other duties assigned from time to time.SkillsCustomer Complaint Resolution, Customer Interactions, Customer Loyalty, Customer Satisfaction, Film Directing, Front Desk Operations, Handling Customer Complaints, Newspapers, Prioritization, Sales, Scheduling Appointments, Taking InitiativeCompetenciesEducationBachelors Degree (B): Business Administration (Required)Closing Date23 October 2025 , 23:59The Old Mutual Story!