OPERATIONS DIRECTOR

Purpose Reporting to the Country Manager Director - Botswana, the Operations Director coordinates the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of all security services, ensuring adherence to regional standards. Key Performance Areas Effective management of the business unit’s financial performance Manage relationships between actual results, budgets and forecasts. Initiate cost saving model and controls. Gross Margin Management. Ensure Labour Efficiency according to standards.

Ensure Overheads control according to standards. Achieve Contract profitability according to targets. Prevent claims through regular customer risk assessments. Achieve existing Revenue Growth. Manage escalation to completion. Deliver a superior, market leading service to customers through robust execution of services through existing regional operational structures resulting in high levels of customer retention. Customer FocusReview current retention of customers and strategy around increase in customer satisfaction. Review the proportion / % of contracts lost and identify critical areas. Develop customer retention strategy.

Build a culture of customer awareness and service across the business, to ensure individuals are equipped to make the right decisions. Actively build networks and influence with relevant decision makers in Government and law enforcement authorities, ensuring that the company has an appropriate profile in the market. Quality Of ServiceQuality Audit rating, review correction plan in place and implementation plan. Review management information systems and develop strategy and correction initiatives. Shared Best PracticeSpecific examples of implementation of BP from other countries, businessEffective leadership, development and management of staff. Effective OrganisationTarget and develop effective operational organisational structures.

Conduct and review six monthly appraisals, training needs analysis and schedule. Staff turnover analysis, reduction of staff turnover and implementation of initiatives around best people. Staff DevelopmentDetermine if succession planning is in place, updated and practiced. Develop a high performing team with a mix of technical expertise and operational awareness. Build effective internal relationships to ensure an appropriate balance of business performance. Review, audit and recommend changes around compliance and non compliance matters within the business.

New Business Development Identifying new business opportunities in Botswana, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions. Demonstrate a thorough understanding of the competitor environment faced by Botswana. Involvement in community and business forums and general public profile. Implementation and integration of the HSSEC strategy and culture within the region Embed health and safety awareness and responsible behavior across the operations team, through consistent focus on health and safety compliance and discipline.

Drive health and safety awareness down to supervisory level through communication, enforcement of guidelines and principles, reporting and training. Highlight health and safety examples, both good and bad, to reinforce the message and drive to achieve zero harm within our business. Monitor and reduce the number of health and safety incidents. Oversee investigations into incidents and related matters, both to address non-compliance and to reinforce awareness. Minimum Qualifications & ExperienceB Comm/ Security Related Degree or equivalent, & MBA. Knowledge of security, labour and health and safety legislation. 10 to 15 years senior management experienceExperience in risk analysis.