GA TECH Technical Business Analyst

Short DescriptionUnder general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems.Complete DescriptionAgency: Georgia TechScope Of WorkThis role is the subject matter expert and the go-to for troubleshooting resources forSalesforce Lightning Experience and Marketing Cloud. This role integrates complexanalytical and technical capabilities within our Salesforce and Marketing Cloudinstance. This role troubleshoots ongoing technical and data integration issues withinSalesforce. Additionally, this role manages UAT, as well as the adoption and enablementto hand back to functional users. Functional users include a diverse group of bothtechnical and non-technical staff in the business unit.This role requires an advanced knowledge of various documentation processes, businesssystem architecture and associated technologies, advanced skills in data organizationand analysis, problem solving, systems documentation and report writing as appliedwithin assigned system(s). Additionally, this role requires skills in functional leadershipand cross communication between functional user and technical groups, the ability tomanage work on multiple projects with competing priorities, effective analytical andpresentation skills, excellent organization, time management skills, andprofessionalism. Local Atlanta Candidates only Hybrid Work Schedule Possible contract extension after 6 months.Technical Systems And Tools Frequently Utilized Include" Salesforce CRM" Marketing Cloud" IT Business Management" Miro" Microsoft 365 suiteJob Duty 1Provide ongoing user support including troubleshooting and resolution of more complexSalesforce issues.Job Duty 2Strengthen Salesforce reporting capabilities by creating advanced reports anddashboards, including use of crossfilters and custom report types.Job Duty 3Build, optimize, and integrate advanced Marketing Cloud features such as: Cloud Pages to support digital communication needs and data capture workflowsJob Duty 4Collaborate with Marketing, Advising, and Digital Communications teams to translatebusiness needs into scalable Salesforce/Marketing Cloud solutions.Job Duty 5Ensure data quality and consistency across Marketing Cloud and Salesforce, includingtroubleshooting list/segment issues and automation behavior.Job Duty 6Document processes, enhancements, and recommendations to support ongoingoperational excellence.Minimum QualificationsSalesforce Certified Business AnalystSalesforce Certified AdministratorDemonstrated Salesforce Trailhead knowledge/rankingPreferred QualificationsSalesforce Platform App BuilderSalesforce Marketing Cloud Email SpecialistStrong skills in needs analysis and eliciting requirements from both technical and non-technical teams.Problem-Solving: Exceptional problem-solving skills with a strong comfort levelworking in Salesforce. While you don't need to know all the answers, you must have thecuriosity to find them.Project Management: Experience with project management tasks, includingrequirements of writing and review, flow and process diagramming, and wireframing.Salesforce Technical Knowledge: Understanding Salesforce skills, includingAppExchange, data management, reports and dashboards, and Marketing Cloud orother similar CRM systemsSkillsSkillRequired / DesiredAmountof ExperienceExpertise RatingMoveSalesforce Certified Business AnalystRequiredYearsSalesforce Certified AdministratorRequiredYearsDemonstrated Salesforce Trailhead knowledge/rankingRequiredYearsQuestionsQuestion 1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?Question 2What is your candidate's email address?Question 3If selected for engagement, your candidate's hourly Pay Rate must be at least *** Your candidate can be paid more; however, the hourly SRP Rate cannot exceed *** Do you agree to these requirements?Question 4The maximum mark-up for this engagements SRP rate is ***%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question 5This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?Question 6If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?Agency Interview TypeEither Web Cam or In PersonWork ArrangementHybrid