Role: Product Owner- CIAMLocation: : Toronto, ON (Hybrid- 2 days onsite)Key Responsibilities: Product Ownership & VisionDefine and maintain the product roadmap for CIAM capabilities (e. g. , registration, authentication, consent, identity proofing). Own the product backlog; prioritize features based on value, risk, compliance, and customer impact. Translate business requirements into epics, features, and user stories. CIAM ExpertiseCollaborate with architects and engineers to design secure, scalable CIAM solutions (OAuth2, OIDC, SSO, MFA, identity federation). Ensure CIAM solutions meet regulatory, privacy, and security standards. Stakeholder CollaborationAct as the liaison between business units, developers, compliance, and UX teams.
Lead grooming sessions, sprint planning, and product demos. Communicate effectively with executive stakeholders and translate technical topics into business value. Customer-Centric FocusAdvocate for frictionless and secure digital identity journeys. Analyze customer feedback and usage data to continuously improve CIAM features. Ensure accessibility, inclusivity, and usability of CIAM experiences across channels (web, mobile, APIs). Qualifications: 5+ years of experience as a Product Owner or Product Manager in technology, with 2+ years focused on CIAM, IAM, or security domains. Solid understanding of CIAM concepts and technologies (e. g. , FIDO, OAuth2, OpenID Connect, SAML, MFA, identity verification).
Experience with identity platforms such as Ping Identity or custom IAM solutions. Strong communication and interpersonal skills to bridge technical and non-technical stakeholders. Agile/Scrum experience; ability to write clear user stories and acceptance criteria. Experience in the financial services sector. Familiarity with Zero Trust architecture and customer authentication patterns (e. g. , step-up auth, adaptive MFA). Product certification (e. g. , CSPO, SAFe PO/PM) is a plus. Comfortable leading cross-functional teams and managing conflicting priorities. Passionate about digital identity and the evolving landscape of customer trust and security.
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