General Assistant

Duties & ResponsibilitiesOperational DeliveryAssist the Handyman with general repair and maintenance of all building related issues.Ensure that all jobs are carried out in a safe and competent manner.Clean-up work area on completion of a job.Ensure the workshop is kept clean and clear at all times.Tools are to be looked after and maintained in a good working conditionCarry out any duties as required and instructed by the HandymanTo provide support with regard to reactive and proactive maintenance and planned preventative maintenance.Ensure all work is carried out in accordance with the OHS Act requirementsEnsure work areas are in a clean and tidy state when the work is completedEnsure preparations of the PM documents and Jobcards are printed out and readyEnsure the workshop is clean and representable at all times.Assist the PIC with the vehicle check sheets.Ensure the vehicle is clean at all times.Customer FocusWork with teams to develop and maintain a customer-focused attitude toward activitiesInteract with clients to provide and process information in response to enquiries, concerns and requests about servicesWork with processes and procedures in such a way that operational efficiencies and performance are enhancedAttend to and resolve all client queries timeously or escalate when necessaryFollow up and follow through on all queries timeouslyManage any conflictReportingUpdate and maintain all relevant records as requestedCode Of ConductWork in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertakenTake responsibility for one’s own performancePromote TFS’s & Clients’ image and corporate citizenry through deliberate and co-ordinated activitiesAdhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this positionSkills and CompetenciesKnowledge of equipment, materials and suppliers used in facilities management.Have a good knowledge of machine tools, general maintenance.Negotiating skillsTime Management SkillsSupplier/Sub-Contractor managementExperience with plumbing, carpentry and electrical systems requiredExcellent facility with common hand and power toolsFamiliarity with building layouts and infrastructuresHospitality and customer centric focusEmotional Intelligence: ability to work with colleagues who have different ways of behaving and interactingResilience: ability to cope with setbacksAbility to work unsupervised and within a teamSelf-disciplined, motivated, energetic self-starter with an exemplary work ethosCapability to interact with both internal and external customers at all levelsAbility to maintain confidentialityAttention to detail with a methodical and structural approachResults focussed and professionalismAbility to multitaskAbility to follow established proceduresAbility to work under pressureProject a professional and competent image at all times when on dutyCustomer centricityQualificationsGrade 10NQF Level 2Minimum 2-5 years’ experience in a similar environment