General Manager - Business Operations

Job Description:Why BoomerangFX?BoomerangFX isn’t just a Tech company— it’s a movement redefining how private pay healthcare practices operate. Recognized as one of North America’s Fastest Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a global leader in practice management software and digital marketing solutions. Our growth trajectory of over 8000% is matched by our ambition to disrupt and dominate the healthcare technology landscape.With headquarters in Toronto and offices spanning the U.S. (Miami, Las Vegas), the UK, Australia, and Barbados, BoomerangFX is a global enterprise backed by international private equity and poised for IPO. We’re honored as Gartner’s Disruptor of the Year and have built a recession-resilient business model in a rapidly expanding market.BoomerangFX empowers healthcare professionals in medspas, cosmetic surgery, dermatology, dental, vision clinics, and other private-pay industries with an integrated SaaS platform for practice management, EMR, scheduling, lead generation, and digital marketing. Our solutions help hundreds of clinics grow revenue, streamline operations, and enhance patient experiences. Join BoomerangFX and become part of a global community of innovators driving industry transformation. This is your chance to build a meaningful career in a high-growth, entrepreneurial environment as we lead the charge towards IPO. If you're ready to challenge the status quo and make an impact, we invite top talent to join us on this exciting journey.** This position is 5 days in Office in Mississauga, ON.Job Type: Full-time PermanentPay: $90,000 - $105,000 + 30% performance bonus!Benefits:Comprehensive health, dental, and vision coveragePaid vacation to rest and rechargeFree on-site parking for your convenienceAccess to our on-site gym and wellness facilitiesRole overview:The General Manager - Business operations will play a critical role in BoomerangFX’s continued growth, overseeing a portfolio of cross-functional projects that drive operational efficiency and scalability. Reporting to the CEO and working alongside senior leaders across the organization, this position will be responsible for leading operational functions, managing a global team, optimizing internal processes, and overseeing key vendor negotiations. A strategic, results-oriented leader with expertise in ERP implementation, project management, and operational leadership, the General Manager - Business Operations will ensure seamless execution of our ambitious growth objectives and global expansion.Key Responsibilities:Cross-Functional Leadership: Lead and collaborate across various departments including technology, marketing, recruitment, and operations to drive BoomerangFX's growth initiatives. Foster alignment and seamless coordination across teams to optimize efficiency and outcomes.Project Management: Oversee 30-70 concurrent projects, ensuring timelines, budgets, and KPIs are met. Provide weekly updates to senior leadership on project progress, roadblocks, and key milestones, driving timely and successful execution.Data Analytics & ERP Implementation: Lead the implementation and optimization of ERP systems, ensuring integration with other operational tools and processes. Utilize data analytics to enhance decision-making, monitor performance, and identify opportunities for continuous improvement across departments.Vendor Negotiation & Management: Build and maintain relationships with key vendors and suppliers. Negotiate contracts, manage performance, and ensure service-level agreements (SLAs) are met while driving cost efficiencies.Budgeting and Cost Management: Collaborate with finance and operations teams to define and manage departmental budgets, ensuring efficient allocation of resources and adherence to financial targets.HR Policy Implementation & Compliance: Oversee the development, implementation, and ongoing maintenance of HR policies and procedures, ensuring compliance with regulations across Canada, the U.S., and international markets.Performance Metrics & Reporting: Design, implement, and monitor operational dashboards and key performance indicators (KPIs). Provide senior leadership with actionable insights to guide decisions and drive accountability.Risk Management & Compliance: Identify operational and HR risks across global regions, implementing strategies to mitigate risks and ensure adherence to local and international regulations.Team Development & IPO Readiness: Support leadership in preparing for IPO readiness by building scalable and resilient operational processes. Promote a culture of innovation, collaboration, and continuous learning.What You Offer:Bachelor’s degree in Business, Operations Management, Human Resources, or a related field; advanced certifications or an MBA preferred.7-10 years of leadership in operations and HR, ideally in high-growth or rapidly scaling organizations.Strong ability to lead cross-functional teams and drive organizational change, particularly in operational and HR processes.5+ years managing large-scale projects with cross-departmental involvement. Experience delivering projects within scope, on budget, and on time.Working knowledge of ERP systems and experience leading their implementation and optimization to enhance business processes.Solid understanding of HR operations, payroll, and compliance. Experience supporting teams across multiple locations is an asset.Excellent communication and interpersonal skills with the ability to influence, motivate, and align teams at all levels.Proficient in utilizing data analytics to drive operational improvements, and able to establish and track KPIs to inform decision-making.Thrives in a fast-moving environment. Resourceful, proactive, and solution-oriented when navigating change.Why You’ll Love Working Here:Be part of a mission-driven company reshaping the future of private-pay healthcare.Work directly with executive leadership and founders to drive measurable financial impact.Access to global career opportunities as we expand across multiple continents.Comprehensive benefits package and performance-based annual bonus.Join a collaborative, high-energy culture that celebrates innovation, ownership, and growth.If you are looking to join a dynamic tech startup that values creativity, collaboration, and fun, then BoomerangFX is the place for you! Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.Apply Now!