General Manager - Southport Sharks Health Club

Full TimeAbout Us...At Southport Sharks Health Club, we're not just a gym - we are a supportive community dedicated to helping people reach their health and fitness aspirations. We provide an environment that is both inclusive and welcoming, allowing individuals to feel empowered and comfortable as they progress on their fitness journey. For more than 17 years, we have proudly served countless members while continuously adapting to the evolving needs of our members and the latest trends in fitness.The recent resignation of our General Manager has initiated our search for successor who is eager to leave their own imprint, to embark on a new chapter with fresh perspectives and strategies to sustain success well into the future.About The Role...This opportunity is ideal for an experienced individual with a strong sales philosophy in growing and retaining membership in a competitive landscape, ideally within the fitness industry. In this role, you will provide strategic direction and leadership, and cultivate a welcoming, supportive atmosphere for all that enter the Sharks Health Club.This position includes the responsibilities of, and not limited to:Setting clear objectives and performance expectations for the team.Develop and execute sales strategies to drive membership growth and achieve revenue targets.Develop and implement strategies to enhance the member experience and retention rates.Foster a culture of exceptional customer service, ensuring that all team members prioritise member satisfaction and retention.Provide ongoing coaching, feedback, and support to team members to ensure high performance and customer satisfaction.Monitor member feedback and implement improvements as needed to meet or exceed member expectations.Address member inquiries, concerns, and complaints promptly and professionally.Manage inventory and equipment maintenance to ensure availability and functionality.Implement policies and procedures to promote efficiency, safety and mitigate risks.What You Would Need...Proven leadership in a large, big box gym (2,000+ members).Experience managing a team with 5+ direct/indirect reports in a high volume and fast paced environment. Ideally within the fitness industry.Proven track record of success managing a business and teams, ideally within the fitness industry.Strong business acumen, including experience developing and executing strategies, budgeting, and revenue management.Excellent communication, interpersonal and leadership skills.Knowledge of fitness trends, practices and regulations.Proficiency in Microsoft Office and fitness management software (Glofox etc).Remuneration...A competitive remuneration package will be extended to the ideal candidate, reflecting our commitment to attracting the right person.APPLY NOW!!No recruitment agencies, please.