General Manager - Waldorf Astoria Tokyo Nihonbashi

Welcome to Waldorf Astoria Tokyo Nihonbashi! The PropertyLocated close to Tokyo’s top shopping area of Ginza as well as Tokyo Station and the central business districts of Marunouchi, Yaesu and Otemachi, Waldorf Astoria Tokyo Nihonbashi will be a gem within the city.The hotel features 197 guest rooms, 3 distinctive restaurants and Peacock Alley, the elegant lounge and bar synonymous with the Waldorf Astoria brand. Guests can expect world-class amenities including an indoor pool, spa, fitness center, ballrooms and a chapel.The Waldorf Astoria Tokyo Nihonbashi will represent a milestone in Tokyo’s luxury hospitality landscape, blending timeless elegance with modern Japanese sophistication.The RoleAs the General Manager of Waldorf Astoria Tokyo Nihonbsashi, you will be the custodian of our brand’s legacy and pillars: a refined haven for our guests, sincerely elegant service, and unforgettable experiences. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise.You champion commercial performance by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations.Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actionsFinancially astute, you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation.You serve as key liaison with hotel ownership, building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners.Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton - the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Waldorf Astoria becomes not just a place to work, but a place to belongWhat You Bring To Waldorf Astoria Hotels & ResortsLuxury General Manager experience in key city locations with previous Waldorf Astoria brand experienceProven experience in managing pre-opening hotels and launching a new product in marketSuccessful track record of driving commercial returns with proven ability to outperform competitor setDemonstrated ability to translate brand into experiences for guests and team membersSolid grasp of financial management principles and experience in budgeting and forecastingOutstanding communication, negotiation skills and stakeholder management expertiseLeadership expertise and development, including exceptional levels of team member engagement with a strong understanding and appreciation for Japanese culturePrior Japan working experience is an added advantageWelcome to Waldorf Astoria Hotels & ResortsWaldorf Astoria Hotels & Resorts is built on a legacy of excellence. Our story began on Fifth Avenue in New York in 1893 and continued with the opening of Waldorf Astoria New York on Park Avenue in 1931, a hotel Conrad Hilton famously called “The Greatest of Them All.” What was once the world’s most iconic hotel is now a collection of landmark properties in the world’s most sought-after destinations. We are proud of a heritage defined by firsts, and a brand that continues to shape the future of luxury hospitality.Waldorf Astoria is designed to resonate with a guest we call the Prestigious Connoisseur. These guests are fluent in luxury, with a refined eye for design, detail, and service. They see travel as a way to deepen personal connection and seek experiences that are seamless, authentic, and elevated. Many are executives, entrepreneurs, or business owners who value discretion, precision, and beauty in equal measure.At Waldorf Astoria, we define effortless luxury — rooted in elegant service and brought to life through unforgettable experiences. We believe true luxury should make you feel at ease. It should never feel like a performance.Our brand is anchored by three brand pillars: refined haven, sincerely elegant service, and unforgettable experiences. As General Manager, your role is to bring these pillars to life across every touchpoint, guiding your team to deliver on our brand’s promise of excellence.Hilton Hotels & ResortsHilton is a global hospitality company with 19 world-class brands across more than 7,000 properties in over 100 countries and territories. Our portfolio includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Hotels & Resorts, Hilton Garden Inn, and more.We are united by our vision — to fill the earth with the light and warmth of hospitality — and by our commitment to creating remarkable experiences for our guests, meaningful opportunities for our Team Members, and lasting value for our partners.Work LocationsWaldorf Astoria Tokyo NihonbashiScheduleFull-timeBrandWaldorf Astoria Hotels & ResortsJobGeneral Manager/Hotel Manager