General Manager

Job Title: General ManagerLocation: SangotedoIndustry: HospitalityEmployment Type: Full-Time, On-site Job Summary:The General Manager (GM) provides operational oversight for the hotel, ensuring profitability, guest satisfaction, brand reputation and service excellence. The GM is responsible for managing budgets, leading teams, maintaining high-quality standards and driving growth across all hotel departments.Key Responsibilities:Develop and implement strategic plans to achieve revenue, occupancy, and profitability targets.Oversee daily hotel operations and ensure alignment with overall business goals.Monitor market trends and competitors to identify new opportunities and maintain competitive advantage.Establish and enforce operational policies, SOPs, and brand standards.Control costs, optimize resources, and ensure efficient financial management.Work closely with the finance team to ensure timely reporting and accurate accounting.Maintain high standards of guest satisfaction and handle escalated complaints promptly.Oversee service delivery in all departments to ensure consistent and exceptional guest experience.Implement regular quality audits and service improvement initiatives.Lead, motivate, and mentor department heads and staff to achieve excellence.Oversee recruitment, performance management, and staff training.Promote a safe, inclusive, and professional work environment.Drive sales and marketing initiatives to attract guests, corporate clients, and event bookings.Collaborate with the marketing team to enhance the hotel’s visibility and brand image.Ensure compliance with health, safety, labor, and hospitality regulations.Oversee maintenance and security to ensure the safety of guests and staff.  Qualifications & Requirements:Minimum of an HND/BSc. in Hospitality Management, Business Administration, or related field.3-5 years of experience in a similar role or at least 7 years’ experience in hospitality/hotel managementExcellent leadership, communication, and interpersonal skills.Demonstrated ability to manage diverse teams and maintain operational excellence.Proficiency in hotel management software and Microsoft Office Suite. Working Days: Monday - SaturdaySalary: N300,000Candidates should stay in or around the location