General Manager

About DuraMark TechnologiesJoin DuraMark Technologies, a leading label supplier in North America. We are an innovative, responsive, and one-stop resource for durable decals. DuraMark Technologies partners with customers to develop efficient and effective programs that help ensure compliance, durability, and opens the door to a whole new customer interaction platform. We are dedicated to giving our customers the best experience possible.If you’re ready to join a dynamic team, live out our core values, and advance your career, we want to hear from you!Position SummaryDuraMark Technologies is seeking a motivated, strategic, and process-driven General Manager to oversee our Little Canada, MN location. The General Manager will lead overall site operations and performance, including production, quality, maintenance, logistics, and safety to ensure customer satisfaction, profitability, and team engagement. The General Manager is responsible for aligning the site’s activities with company objectives while developing strong leaders, building a culture of accountability and teamwork, and driving continuous improvement across all functions.Reporting RelationshipsReports to: VP, OperationsDirect reports: Area Managers, Maintenance Supervisor, Quality Manager, Purchasing, and Site Administrative Support (as applicable)StrategicObjective and:Develop and execute annual site goals aligned with company strategy. Lead site-level initiatives to improve safety, quality, delivery, and cost performance. Partner with Finance, Engineering, and Supply Chain to manage site capacity and optimize throughput. Drive a culture of transparency, accountability, and teamwork through consistent communication and leadership routines. Ensure compliance with company policies, customer requirements, and regulatory standards. TacticalLead and coach cross-functional teams in daily Tier and L-10 meetings to drive alignment and rapid problem solving. Champion a safe workplace by enforcing safety standards, conducting audits, and supporting proactive safety initiatives. Oversee production scheduling, staffing, and performance metrics to achieve on-time delivery. Partner with Quality to ensure processes meet internal and external standards, drive corrective actions, and prevent recurrence. Collaborate with Engineering and Maintenance to maximize uptime and improve equipment reliability. Lead site-level continuous improvement projects (5S, Kaizen, SMED, Standard Work, etc.). Ensure effective communication with employees through regular updates, meetings, and feedback sessions. Support hiring, onboarding, and talent development to build a capable and motivated workforce. Key Metrics/MeasurementsSafety (recordable rate, near-miss reporting, corrective action closure) On-time delivery (internal and external) Quality (customer complaints, internal defects, first-pass yield) Productivity and labor efficiency Site profitability vs. budget Employee engagement and retentionEducationRole Requirements:Bachelor’s degree in Operations, Engineering, or Business preferred; equivalent experience may be considered.Experience7+ years of progressive leadership experience in a manufacturing or operations environment, ideally in low-volume, high-mix production (experience in the print industry, OEM Manufacturing is preferred). Demonstrated success leading teams, improving processes, and managing budgets. Lean and/or Six Sigma certification preferred. Exposure to EOS (Entrepreneurial Operating System) framework is preferred.Position CompetenciesPeople-First Leadership: Builds trust, communicates effectively, and develops others.Continuous Improvement Mindset: Uses data and root cause analysis to drive sustainable improvement.Operational Discipline: Balances safety, quality, delivery, and cost.Accountability: Holds self and team responsible for results.Collaboration: Works cross-functionally with transparency and respect.Decision-Making: Uses sound judgment and prioritizes effectively under pressure.Communication: Clear, concise, and proactive communicator at all levels of the organization.Technical Acumen: Comfortable with ERP systems (NetSuite a plus), Microsoft Office, and production metrics.Decision MakingEstablish and manage site-level priorities in alignment with corporate strategy.Resolve personnel issues and allocate resources to meet customer demand.Approve spending for maintenance, supplies, and overtime within budget guidelines.Lead problem-solving efforts and determine corrective actions.Confidential InformationFinancial performance (sales, cost, and budget data)Personnel and performance informationStrategic plans, product, and process informationDuraMark Core ValuesCustomer FocusedGive our Customers the Best Experience PossibleDo the Right ThingAct with Integrity and TrustConfront the Hard StuffTreat People the Way You Want to Be TreatedPositive “Get It Done” AttitudeAdaptive to ChangeMotivate OthersWork Hard and Have FunCommitted to Quality and ExecutionCollaborative Team Player“Win As A Team” MentalityCreative Problem SolverHumble and Confident ContributorPassion to GrowAchievement Driven With a “Will to Win”Energetic CompetitorCurious LearnerThis position is 100% on-site and has bonus potential. BenefitsAnthem Health Insurance with HSA match options401(k) matching up to 4% (100% vested right way)Delta Dental InsuranceAnthem Vision InsuranceShort Term Disability Paid by the CompanyLong Term Disability Paid by the CompanyLife Insurance Paid by the CompanyPaid Time Off and Earned Sick and Safe Time8.5 Paid Holidays per year If you are a highly motivated and results-oriented individual with a passion for the labeling industry, we encourage you to apply for this exciting opportunity at DuraMark Technologies.Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.