General Manager

Scope:To manage the hotel's operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.Primary Responsibilities:Ø Develops short and long term financial and operational plans for the hotel which support overall company objectives. Prepares the annual hotel budget.Ø Monitors hotel performance through verification and analysis of guest satisfaction systems and monthly financial reports. Initiates corrective action.Ø Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.Ø Works with the Director of Sales, if needed can performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions.Ø Orders supplies and equipment as needed and in accordance to company procedures. Ø Ensures staff received proper training for each position, including safety training and standard operating procedures.Ø Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearanceØ Adheres to all franchise and company procedures and regulations as well as standard operating procedures.Ø Ensures bank deposits are made in accordance with company standards.Ø Promotes hotel’s policies and philosophies to team members and guests through direct and indirect interaction.Ø Allocates funds, authorizes expenditures and assists Director of Operations in budget planning.Ø Produces monthly financial reports and knows at all times where the hotel stands against budget.Ø Plans, implements and manages annual capital improvement projects with prior approval from Director of Operations.Ø Manages human resources functions of the hotel by controlling turnover, motivating team members, focusing on team member development and retention and conducting regular meetings.Ø Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.Ø Provides a professional image at all times through appearance and dress.Ø Follows company policies and procedures and is able to effectively communicate them to subordinates.Ø Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.Ø Available 24/7 with reliable transportation.Relationships:Internal: All hotel departments and employees: For leadership and communication Qualifications:Education/Experience: Four-year college degree or previous experience in the hotel hospitality field required. Special consideration will be given to those who exhibit exemplary performance.Certification and/or License Requirement: Alcohol awareness certification. General Manager and/or other certification as required by franchise.Skills and Qualities:Ø Strong leadership skills.Ø Strong oral and written communication skills.Ø Attention to detail.Ø Planning and organizational ability.Ø Customer skills.Ø Computer skills.Ø Accounting knowledge.Working Conditions:Will be required to work nights, weekends and holidays.Will be required to work in fast paced environment.Will be required to be on call when away from work.                                   Physical/Cognitive Activities:This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.The major responsibility in this position is to oversee all of the major operations of the hotel. Therefore a significant portion of time will be spent moving about the property listening and speaking to guests and team members. Strong leadership and problem-solving skills will be used. This person will need to have strong speaking, reading and writing skills to ensure effective communication throughout the hotel.           For effective communication and information exchange, this person also must utilize a computer. This is usually done while sitting down and typing. A large portion of time of time is spent creating financial reports and interpreting and analyzing business records/ statistical reports. A portion of time will be spent assisting the sales force in developing and implementing effective sales and marketing strategies. Mathematical skills are needed and include basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are often used.  This person will occasionally assist in carrying heavy luggage or pushing carts requiring lifting of up to 50 pounds. He or she will also spend some time moving about the hotel overseeing the various departments. This is usually accomplished by walking. Organizational Structure:·     Works closely with:  Department Heads, Director of Operations, Director of Business Analytics and President.