General Manager

We are recruiting!Our client in Harare is looking for a General Manager to join their team for a job vacancy within the hospitality industry.Key ResponsibilitiesOversee day-to-day operations across all outlets under management.Ensure consistent adherence to Standard Operating Procedures (SOPs) and food safety regulations.Implement and monitor operational checklists, opening/closing routines, and hygiene standards.Conduct regular store audits and follow up on action plans.Champion a culture of exceptional service delivery at all touchpoints.Monitor customer satisfaction through feedback, mystery shopper reports, and surveys.Address and resolve escalated customer complaints within agreed turnaround times.Implement customer retention and loyalty initiatives.Drive sales performance, Average Transaction Value (ATV), and profitability.Prepare and manage store budgets, P&L statements, and cost controls.Monitor and optimize key cost drivers (labour, wastage, utilities, stock variances).Identify growth opportunities through menu innovation, upselling, and promotions.Recruit, train, mentor, and retain high-performing managers and team members.Lead succession planning and internal talent development for future growth.Foster an inclusive, safe, and disciplined work culture.Maintain product consistency aligned with brand recipes and standards.Enforce Frostline quality, recipe adherence, and presentation standards.Work closely with Supply Chain & Quality teams to resolve supply or quality issues.Support new store openings and refurbishment initiatives.Ensure compliance with statutory requirements (health inspections, licensing, labour laws).Maintain accurate operational documentation and audit trails.Mitigate operational risk through proactive planning and issue tracking.Qualifications & ExperienceDegree or Diploma in Business Management / Hospitality / Food & Beverage or related field.Minimum 5–7 years’ experience in QSR or hospitality management, with at least 3 years in a managerial role.Experience in multi-site or multi-store leadership is a distinct advantage.Proven record of financial management and people leadershipStrong commercial acumenExcellent people management and coaching skillsOperational discipline and attention to detailCustomer-first mindsetProblem-solving and decision-making abilityCommunication and interpersonal skillsAbility to thrive in a fast-paced and high-volume environmentIf you qualify, please email your cv in plain MS Word format to: pchinenere@priconsultants.com