General Manager

Our client, a leading organization in the hospitality vacation rental industry, is seeking a hands-on General Manager to oversee day-to-day operations, drive team performance, and ensure a high-quality guest and owner experience.This is a full-time role (5 days/week in-office) supporting a high-growth environment where operational leadership and service delivery excellence are essential.Compensation:$125,000-$175,000 base salary + $25,000-$50,000 bonus (negotiable based on experience)About the Company:The company is a well-established player in the vacation rental space, committed to delivering consistently exceptional hospitality experiences to travelers while protecting and enhancing the value of each property owner’s investment. The culture is driven by collaboration, accountability, and a customer-first mindset.Key ResponsibilitiesLead day-to-day business operations and on-the-ground teams, delivering high service standards to guests and property ownersManage property performance, ensure operational consistency, and uphold brand standards across all touchpointsPartner with cross-functional teams (maintenance, guest services, sales, marketing) to align operational goals and drive continuous improvementOversee financial performance of the assigned market/portfolio, including budgeting, forecasting, and P&L accountabilityAnalyze operational metrics, identify areas for improvement, and implement action plans to optimize occupancy and revenueSupport frontline teams in resolving escalations and addressing complex guest or owner issuesRecruit, train, and develop staff to cultivate engagement and retention across the organizationMaintain compliance with legal requirements and internal standards for safety, quality, and customer satisfactionManage multiple priorities in a fast-paced environment, staying flexible to changing needs and shifting demandsMaintain availability for occasional after-hours/on-call responsibilities to support operational continuityRequirements5+ years of operational leadership experience, ideally in hospitality, property management, or a closely related industryDemonstrated experience managing budgets and full P&L ownershipProven success leading high-performing teams and managing day-to-day operationsAbility to analyze performance data and use insights to improve processes and profitabilityStrong communication and relationship-building skills with both internal teams and external stakeholdersHigh level of professionalism, integrity, and customer-centric mindsetAbility to work in-office 5 days/week and support flexible hours or on-call requirements as neededPreferred AttributesExperience in multi-property or multi-site environmentsWorking knowledge of hospitality technology platforms and toolsPassion for delivering memorable guest experiences and creating operational excellence