General Manager

Posting DetailsPosting DetailsPosting Number S14265P Working Title General Manager Department Auxiliary Dining Admin About the University of GeorgiaChartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.About the College/Unit/Department College/Unit/Department website dining.uga.edu Posting Type External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule InformationHours and schedule may vary and include evenings and weekends.Advertised Salary Commensurate with Experience Posting Date 10/16/2025 Open until filled Yes Closing Date Proposed Starting Date 11/15/2025 Special Instructions to ApplicantsThis is the General Manager position for the new West Campus Dining CommonsLocation of Vacancy Athens Area EEO Policy StatementThe University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).USG Core Values StatementThe University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.Position InformationClassification Title Dining Services Manager FLSA Exempt FTE 1.00 Minimum QualificationsBachelor’s degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experiencePreferred QualificationsExperience in a College & University or other High-Volume Food Service setting.ServSafe Food Protection Manager Certificate.Familiarity with labor relations.Position SummaryThe General Manager will provide strategic and operational leadership for a high-volume, multi-unit residential dining facility. The General Manager reports to the Associate Director of Residential Dining and is responsible for ensuring extraordinary customer service, fiscal accountability, staff development, and compliance with health, safety, and university standards. The General Manager drives excellence, collaboration, and ongoing improvement to ensure daily operations support the goals of Auxiliary Services and the University.The General Manager promotes a culture centered on exceptional operational excellence, along with care for our UGA Dining Services team members, creating strong, supportive ties so that together we are better equipped to care for our campus community.Knowledge, Skills, Abilities And/or CompetenciesMinimum of 5 years of progressive leadership experience in dining services management, including leadership roles in large-scale dining operations.Proven ability to lead and develop teams, including operational staff, in a complex, high-volume food service environment.Strong financial acumen with experience in budget oversight.Familiarity with regulatory compliance related to health codes, food safety standards, and workplace safety protocols.Excellent communication, organizational, and problem-solving skills.Physical DemandsLight to heavy lifting; work long hours standing.Is driving a responsibility of this position? Yes Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policyBe advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Background Investigation PolicyOffers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.Duties/ResponsibilitiesDuties/ResponsibilitiesOperational LeadershipEnsure consistent day-to-day execution of UGA Dining Services policies and procedures while maintaining service standards and operational protocols.Develop and maintain positive, professional relationships with employees, guests, support partners, and other departments within the UGA Dining Services and University community.Reinforce individual and team accountability for assigned tasks, monitor staff performance, coach employees to effect change behavior, and implement appropriate action plans with deliverables when needed.Monitor and respond to customer feedback, service metrics, and key performance indicators.Collaborate with leadership to establish key performance indicators (KPIs) for continuous improvement in production efficiency and service quality.Ensure dining facilities are clean, safe, and well-maintained with all equipment in good working order.Percentage of time 40 Duties/ResponsibilitiesStaff ManagementLead, coach, and evaluate a diverse team of service and support staff.Ensure performance expectations and work rules are clearly communicated and followed.Manage scheduling tasks, labor forecasting, and staffing needs in alignment with budgeted guidelines.Promote a positive work culture focused on accountability, development, and retention.Conduct regular evaluations of training programs, collecting feedback and refining content to align with evolving industry standards and operational goals.Percentage of time 25 Duties/ResponsibilitiesFiscal OversightAssist in defining and executing the mission and vision of UGA Dining Services by actively contributing to financial planning, performance measurement, and operational improvements within budgetary guidelines.Develop fiscal benchmarks, refine service-delivery strategies, and introduce innovative dining concepts to elevate the university’s food service program to maintain profitability without compromising service quality.Review and analyze financial statements, track daily transactions, and execute strategic plans that include financial priorities to support the department’s overall goals.Implement strategies to improve staff efficiency and flexibility, including cross-training staff to perform multiple roles within residential dining operations.Percentage of time 20 Duties/ResponsibilitiesStrategic Planning & InnovationContribute to long-term planning for facility upgrades, service enhancements, and sustainability initiatives.Implement process improvements and technology solutions to streamline operations.Support campus events and other special projects as needed.Percentage of time 10 Duties/ResponsibilitiesCommunity Engagement & External RepresentationRepresent the department at internal committees, university events, and external industry functions.Act as a resource between students, faculty, and community organizations, around all operational inquiries.Support initiatives that integrate Food Services into the broader campus culture and local community.Percentage of time 5Contact InformationRecruitment ContactContact DetailsFor questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.Recruitment Contact Name Adam Rainville Recruitment Contact Email arainvil@uga.edu Recruitment Contact PhonePosting Specific QuestionsRequired fields are indicated with an asterisk (*).* How many years of experience do you have in this type of position?0-11-33-55-77+* How did you hear about this job opportunity?UGAjobsearch.comInsideHigherEd.comIndeed.comhCareers.comLinkedInFacebookThe Department of LaborGoodwillUGA EmployeeOtherApplicant DocumentsRequired DocumentsResume/CVCover LetterList of References with Contact InformationOptional DocumentsOther Documents #1