German Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is thrilled to offer an amazing opportunity for a German Speaking Customer Service Agent for Booking.com, inclusive of paid relocation to the beautiful landscapes of Greece. In this enriching role, you will provide exceptional support to German-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.ResponsibilitiesAssist German-speaking customers through various channels, including phone, email, and live chatSupport clients with their booking processes, modifications, and cancellationsTroubleshoot any issues related to reservations and provide timely and effective solutionsDocument customer interactions and feedback in the company's CRM system for quality assuranceCollaborate with internal teams to resolve more complex customer issues efficientlyStay updated on promotions, policies, and services to provide accurate information to customersRequirementsFluency in German (both spoken and written), with English proficiency considered a plusPrior experience in customer service, especially in the travel or hospitality industryOutstanding communication skills and a customer-first attitudeStrong problem-solving abilities and the capacity to handle complaints with empathyFamiliarity with CRM systems and online booking platformsWillingness to relocate and adapt to the Greek work environment and cultureExcellent organizational skills and the ability to manage multiple tasks in a fast-paced settingBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..