German speaking Customer Service Agent

📍 Fully Remote (EU) | Preferred: Romania, Bulgaria, Hungary, Croatia🕒 Full-time | Monday–Friday (08:00–18:00)💼 Inbound Support | No Sales🛠 Key ResponsibilitiesHandle inbound customer calls with professionalism and efficiency.Manage written inquiries during available service time to ensure timely case resolution.Schedule, reschedule, and cancel installation appointments.Provide first-level support for smoke detector inquiries (no technical background required).Explain billing items clearly and guide customers through portal-related questions.Coordinate meter reading appointments.Deliver high-quality service with no sales or outbound activities.✅ RequirementsEssential:Professionally fluent German (C1+) written and spoken.Fluent English (B2+ minimum).Previous experience in telephone-based inbound customer support or strong motivation for this environment.Stable internet connection and electricity supply suitable for remote work (speed test required).Confident PC and digital communication skills.Calm, patient, and structured communication style.Reliable, organized, and detail-oriented working approach.Ideal Profile:Comfortable handling both calls and written communication.Looking for a long-term customer service career.Not interested in sales-driven or commission-based roles.🎁 What You’ll Get100% inbound support role — no sales pressure.Structured onboarding with clear workflows and processes.Stable full-time employment in a well-established service project.Opportunity to build expertise in the energy and property management sector.Supportive team culture focused on service quality.Predictable Monday–Friday schedule (08:00–18:00 service window).🚀 Ready to Apply?If you’re a German-speaking professional seeking a structured, remote, and non-sales customer service role within the EU, this opportunity offers stability, clarity, and long-term growth.Apply now and secure your fully remote position!