German Speaking Customer Service Agent Online Travel Agency - Remote In Greece

Mercier Consultancy MD is excited to present a fantastic opportunity for a German Speaking Customer Service Agent for a leading online travel agency. This remote position allows you to work from beautiful Greece while providing exceptional service to German-speaking customers, assisting them with their travel inquiries and bookings.ResponsibilitiesAssist German-speaking customers via phone, email, and chat with inquiries related to travel arrangements, bookings, and cancellationsProvide accurate information about travel packages, destinations, and policies to enhance customer experienceHandle customer complaints with empathy and professionalism, striving for effective solutionsDocument customer interactions in the CRM system to ensure consistent service and follow-upCollaborate with the travel team to stay informed about the latest offerings and promotionsPromote travel-related products and services while encouraging customer loyaltyRequirementsFluency in German (both written and spoken); proficiency in English is advantageousExperience in customer service, particularly in the travel or hospitality industryStrong communication skills with a focus on delivering excellent customer serviceAbility to manage challenges and find solutions in a fast-paced environmentFamiliarity with CRM systems and standard office softwareSelf-motivated and capable of working independently in a remote settingA passion for travel and a desire to help others enjoy their travel experiencesBenefitsCompetitive Monthly Fully Paid Relocation PackageMonthly Performance Bonus Fully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..