German Speaking Customer Service for Tech Company - Work Remote In Greece

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for a leading tech company. This position is perfect for individuals who are tech-savvy and passionate about delivering exceptional customer support. You will assist clients in German, addressing inquiries related to products, services, and technical support, all from the comfort of your home in Greece.Key ResponsibilitiesManage customer inquiries related to tech products and services via phone, email, and live chat in GermanProvide detailed information on product features, troubleshooting steps, and account managementAssist customers with installation and technical support issues, ensuring a smooth user experienceRecord and document all customer interactions accurately in the CRM systemCollaborate with technical teams to escalate and resolve complex issues when necessaryStay updated on new product launches, updates, and industry trends to provide relevant information to customersRequirementsFluency in German (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service, preferably in the technology sectorStrong communication and interpersonal skills, with a customer-focused mindsetExcellent problem-solving abilities and the capability to handle technical inquiriesComfortable working independently in a remote environment while managing multiple inquiriesProficiency with CRM software and general computer applicationsFlexible availability to work various shifts, including evenings and weekends as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..