German Speaking Customer Success Specialist

We are looking for a German-speaking Customer Success Specialist! If you are passionate about customer satisfaction, supporting business growth and helping customers achieve their goals, please apply with your English CV!TasksManage customer relationships and support customer success goalsIdentify growth opportunitiesHandle customer inquiries and administrative tasksCollaborate with global teamsProviding accurate information on products and services, investigating potential problems, supporting resolutionDaily account managementManaging contract renewals and extensionsWorking closely with the sales teamMust haveFluent in German and English (written and spoken)Customer-centric mindset with empathyExperience in customer contract management (for example: contract renewal, modification)Proficiency in Microsoft Office; SAP/Salesforce experience is a plusStrong communication and organizational skillsMinimum high school diploma; BPO or customer service experience preferredWhat our partner offersCompetitive salary100% Home OfficeCafeteriaTeam-building activities and a modern office environment