German speaking Customer Support for Athens

Position: Customer Service RepresentativeLocation: Athens, GreeceEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES:Respond promptly and professionally to incoming customer inquiries through various communication channels.Research and identify effective solutions to resolve customer issues or concerns.Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management.Provide accurate and complete information using appropriate tools, systems, and procedures.Maintain a high standard of customer service and contribute to a positive customer or partner experience.Collaborate with internal teams to ensure seamless communication and issue resolution.REQUIREMENTS:Fluent/Native in German (C1 level), with strong proficiency in both written and spoken communication. As well as good proficiency in English. High school diploma or equivalent qualification.Minimum of 6 months experience in customer service, hospitality, retail, or a related field.Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.Proficiency with computers and customer service tools.Reliable high-speed internet connection and a quiet workspace (for remote work).Eligibility to work in Greece or willingness to relocate with appropriate work authorization.BENEFITS:Competitive compensation package, including a base salary, daily meal allowance and opportunities for performance-based bonusesFlexible work shifts designed to support work-life balance Comprehensive benefits package based on roleSupportive and accessible leadership committed to employee developmentInclusive and community-focused work environment that values giving backOpportunities for career advancement and continuous learningGenerous annual leave allowance (up to 25 days per year)