German-Speaking Customer Support in Sofia, Bulgaria

Are you a C2-level German speaker looking to start an international career in the exciting world of travel technology? We're hiring a motivated individual to join our growing, on-site team in Sofia, Bulgaria, to support users of our revolutionary digital travel management platform.This role is perfect for someone who excels at communication and problem-solving, even if you don't have previous call center experience. We value your language skills and commitment to excellent service!The Role: Supporting Seamless TravelAs a German Customer Service Specialist, you are the vital link that ensures our clients and travelers experience choice, speed, and outstanding support when using our platform. You will be responsible for:Front-Line Communication: Engaging with German-speaking clients via phone, email, and chat to resolve questions related to our all-in-one platform.Expert Guidance: Helping users configure and utilize the travel management tools, from booking modifications to complex itinerary support.Quick Resolution: Troubleshooting issues efficiently and maintaining detailed records in our internal systems.Delivering Excellence: Upholding our commitment to providing fast, friendly, and comprehensive customer care.Essential Requirements For ApplicationYou must meet the following mandatory criteria:Bilingual Proficiency: Flawless, near-native German (C2 level) is essential, along with strong conversational and written English (B2 level).Work Location: The position is on-site at our modern office in Sofia, Bulgaria.Eligibility to Work: You must hold a valid EU/EEA/Swiss Citizenship, a Refugee Card, or a Residency Card (valid for more than one year). Please note: We cannot accept Work Permits or Blue Cards.All necessary professional equipment will be provided by the company.Compensation And Lifestyle PerksWe offer an attractive package designed to support a great quality of life in Sofia:Excellent Compensation: A highly competitive salary structure.Daily Support: Generous allowances for both your meals and transport.Wellness & Security: Full Health Insurance coverage and a MultiSport card to enjoy various fitness and recreational facilities.Future Focus: Clear paths for professional career growth and development within the company.Working HoursFull-Time Schedule: You will work 40 hours per week, with an 8-hour shift falling between 8:00 AM and 8:00 PM.Rotational Days: The operational schedule is Monday to Sunday, with two rotating days off each week.Relocating to Sofia? We Make it Easy!For candidates moving to Bulgaria, we provide:Flight Ticket Reimbursement10 Days of Paid Hotel Accommodation to help you settle in upon your arrival.Does this opportunity to start your international career in Bulgaria resonate with you?