Job Description
Work From Home | Based Anywhere in Türkiye Are you fluent in German and passionate about providing excellent customer service?Join our team and support one of the world’s most dynamic delivery platformsAbout The RoleAs a German-Speaking Customer Support Representative, you’ll handle and resolve inquiries related to order cancellations, changes, and refunds made through the our platform.You’ll communicate with restaurant partners, couriers, and customers, ensuring a smooth delivery experience for all.Most interactions are handled in German via inbound calls and emails. English is used mainly for internal tools and training materials.Key ResponsibilitiesHandle inbound calls and emails from restaurant partnersResolve issues such as:Missing or delayed deliveriesCourier not arriving or delivering an orderQuestions about bank details, statements, or promotional campaignsRequests for Uber materials (bags, stickers, etc.)Deliver clear, empathetic, and solution-oriented communicationRequirementsGerman: Native or C1 levelEnglish: Minimum B1 (for internal tools and training)Excellent communication and problem-solving skillsAbility to multitask in a fast-paced, digital work environmentWork SetupLocation: Remote – Work from anywhere in TürkiyeChannels: Inbound Calls & Email SupportEquipment & Training: Provided (training via Zoom)
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