German Speaking Service Desk Agent - Entry Level (On-Call duty)

Rheinmetall 4iG Digital Services (R4) is a joint venture between Rheinmetall, a globally leading supplier of defence and automotive products, and 4iG, Hungary’s leading IT systems integrator. R4 has been founded end of 2022 with its headquarters in Budapest and the initial mission to provide project- and operations-related IT services to Rheinmetall’s local subsidiaries in Hungary and worldwide. Based on business requirements and opportunities, R4 plans to progressively expand the scope of its services for internal and external customers alike. In a nutshell, R4 is like a start-up with guaranteed success. Equipped with a hands-on mentality, it significantly benefits from the support and tremendous growth of both Rheinmetall and 4iG. The designated business and solid setup offer outstanding development potentials for R4 itself but consequently also for all employees, because there will be lots of interesting jobs in an international and dynamic work environment.In order to achieve our common goals, we count on youAnalyze requests received by the Service Desk through various channels (hotline, email, ticketing system) in accordance with troubleshooting guidelines, defined objectives, and SLAs, while adhering to relevant policies and procedures.Act as the first point of contact for IT users, providing immediate first-level support and solutions to end users.Accept, categorize, and process incidents and service requests, resolving simpler tickets independently.Perform password resets and account activation / deactivation.Handle and resolve issues related to email accounts.Maintain the knowledge base to ensure it remains accurate and up to date.Process incidents and escalate them in writing to experienced colleagues and the Functional Lead when necessary.Carry out basic application installations and assign user permissions.Provide support to Service Desk Agent colleagues.What you will need for successful workYou enjoy helping others solve problems (at work, in school, with family & friends)You can stay calm and friendly even when someone is stressed or frustratedYou can explain tech in simple language, without jargonYou’re curious and not afraid to say “I don’t know yet, but I’ll find out”Basic comfort with computers (Windows, browsers, Office/M365 or similar)Excellent language skills in German and English language skills requiredProficiency in basic IT concepts and operations from an end-user perspectiveWhat we are happy aboutExperience in customer service (retail, hospitality, call center, etc.)Any hands-on tech interest: gaming setups, school IT projects, Discord/moderation, helping others with tech issuesBasic understanding of what a network, VPN, or remote work setup isWhat we offerTake over an important and challenging role with high visibilityBecome part of the unique growth stories of Rheinmetall and 4iG, which offer outstanding development and career opportunitiesGain insight into the defence and automotive industryMake use of the broad network with over 30.000 great colleagues at Rheinmetall and 4iG worldwideBenefit from various professional trainings and eventsEnjoy our international and flexible work environment with an official office in Budapest but up to 90% mobile workFull training: structured onboarding with shadowing, checklists, and hands-on practiceBuddy program: you get a named “senior sidekick” for your first 3 monthsPaid certifications: we support your first IT certificate (e.g., ITIL / Microsoft fundamentals)Learning time: dedicated hours for training, not “if you find time”Real career paths