German speaking Team Manager - Athens, Greece

About Foundever™Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  Come and work with us.We are looking for a talented and accomplished German speaking Team Manager to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.As a Team Manager in this project, your daily responsibilities will include:Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with project Work as a team, actively collaborating in the development of the advisors activitiesContinually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfallUndertake formal monthly/ quarterly performance reviewsProvide clear direction and guidance to ensure consistent achievement of key performance metricsAccurate and timely communication of any client issues to Operations ManagerMaintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the companyEnsure actions from Employees Satisfaction surveys are implemented and continuously reviewed. Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilitiesTo succeed in the role, you will need to have:Native our proficient German (mandatory)Advanced level of English (at least C1) both verbal and writtenOther European language will be a plusMinimum of 12 to 18 months of call center experience preferably as Team Manager or product specialistEvidence of effective interpersonal, coaching, and leadership skills Excellent telephone, keyboard, verbal and written communication skills Good numeric and verbal reasoning skills Effective time managementAbility to organize and prioritize, set priorities and multi-taskMust hold EU citizenship or valid work permit for GreeceBe a local candidate since the position is office based in Athens, GreeceKnowledge/abilitiesPeople orientedAn element of gravitasExperience with policy workEarly adopter of technologyDependable, reliable and able to perform duties with minimum supervisionAbility to interact positively with staff at all levelsEducation And ExperienceBachelor’s degree or directly related work experiencePrevious relevant experience as Team ManagerSpecific Requirements (when Necessary)Availability to travelOut-of-hours supportGo further with Foundever™What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.Very competitive wages and stabilityFully paid trainingPermanent contractPrivate healthcare Continuous learning/development opportunitiesCompetitive career opportunitiesA safe, friendly, diverse, supporting and technological companyInternational and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)EverBetter wellness program (Fitness room in our premises & Personal Trainer)Apply Today!At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.Follow us.