German speaking Technical Support Customer Representative - Remote In Greece

Mercier Consultancy MD is seeking a German Speaking Technical Support Customer Representative to join our team remotely from Greece. This role is perfect for individuals who are passionate about technology and enjoy helping customers solve technical issues. As a representative of our company, you will provide expert assistance to our German-speaking clients, ensuring they have a seamless experience with our products and services.Key ResponsibilitiesProvide top-notch technical support to German-speaking customers through phone, email, and live chatTroubleshoot and resolve technical issues and product inquiries efficientlyGuide customers through product features and troubleshooting steps clearly and patientlyDocument customer interactions and solutions accurately in the CRM systemCollaborate with product and development teams to escalate complex technical problemsStay updated on product knowledge, features, and industry trends to provide informed supportRequirementsFluency in German (both written and spoken) is essential; English proficiency is a plusExperience in technical support or customer service is preferredStrong analytical and troubleshooting skillsExcellent communication skills with the ability to explain technical concepts clearlyFamiliarity with customer support software and systemsAbility to work independently in a remote environment while managing time effectivelyA keen interest in technology and dedication to providing excellent customer serviceBenefitsCompetitive Monthly SalaryFully Paid Relocation Package2 Extra Salaries Per YearFully Paid TrainingHealth InsuranceAnd Much More..