German Support Agent for a Online Travel Platform - Work Remote In Greece

Mercier Consultancy MD is actively seeking a dedicated German Support Agent to join our team, focusing on an online travel platform. This position is remote and allows you to work from Greece, making it an exciting opportunity for individuals passionate about travel and customer service. In this role, you will provide exceptional support to our German-speaking customers, ensuring they have a seamless experience with our travel services.Key ResponsibilitiesOffer top-notch customer support to German-speaking clients via phone, email, and live chatAssist customers with inquiries related to bookings, travel itineraries, and services offered on the platformResolve customer complaints efficiently and ensure a high level of satisfactionDocument customer interactions and issues in our CRM system for accurate trackingWork collaboratively with other teams to escalate and solve more complex problemsStay informed about travel regulations, promotions, and system updates to provide accurate information to customersRequirementsFluency in German (both written and spoken) is essential; knowledge of English is a plusPrevious experience in customer service roles, preferably in the travel or online platform industryExcellent communication and interpersonal skills with a strong customer-centric approachAbility to manage multiple inquiries and prioritize tasks effectivelyFamiliarity with CRM systems and travel booking tools is advantageousA positive attitude and a proactive approach to problem-solvingWillingness to adapt to a dynamic remote work environmentBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..