Global Demand Planner

The Global Demand Planner is responsible for end-to-end demand planning and resource forecasting to ensure operational excellence across all programs and projects. This role partners closely with Real-Time Analysts, Recruitment, and key business stakeholders to align capacity planning with business needs, while proactively addressing supply and demand fluctuations. The ideal candidate will bring a strong mix of analytical, communication, and leadership skills to drive effective workforce strategies and ensure resource readiness across multiple time zones and market locales. Key Responsibilities: Demand Planning & Forecasting Develop and maintain detailed operational demand forecasts across multiple time horizons and aggregation levels. Analyze historical data, identify demand trends, and create statistical models to predict future resource needs. Review and incorporate business inputs and market intelligence to refine forecasts. Partner with recruitment and vendor management teams to ensure resource pipelines align with demand forecasts. Project Scoping & Capacity Planning Lead the scoping process for new initiatives to ensure accuracy in demand estimates and timelines. Perform risk assessments and scenario planning for potential volume fluctuations and operational constraints. Develop ramp-up/ramp-down plans and resource deployment strategies based on project lifecycle and workload. Stakeholder Collaboration Act as the liaison between workforce planning, recruitment, vendors, and business leadership. Conduct regular demand planning and capacity review meetings with clients and internal stakeholders. Communicate proactively regarding supply/demand gaps, forecast changes, and timeline updates. Reporting & Analytics Prepare and maintain reports on workforce capacity, hiring progress, financial costing, and project timelines. Generate market locale summaries and performance dashboards to aid in strategic decision-making. Operational Alignment Support the Supply Planning team in developing localized inventory/resource strategies. Drive consensus between demand planners and operational teams to ensure cross-functional alignment. Monitor vendor FTE and crowd staffing levels to ensure optimal resource allocation. Qualifications: Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field (or equivalent experience). 3–5+ years in workforce planning, demand forecasting, or capacity management roles. Experience in high-volume operations or outsourcing/vendor-based environments is a plus. Strong analytical skills and proficiency in tools such as Excel, Power BI, and workforce planning platforms. Excellent communication, facilitation, and stakeholder management skills.