【Global DX Project】Service Designer (年収1200万円)

Join a new Global Team dedicated to driving innovation by Digital Transformation and making a significant impact both domestically and globally!One of our top clients, a well-established company driving digital transformation in one of Japan’s core industries, is currently looking for a Service Designer to join their new global digital initiative.In this role, you will help design innovative digital services that will impact both the Japanese market and the company’s global expansion.This is a rare opportunity to work closely with global technology leadership and play a key role in shaping the future of the industry.Position OverviewYou will be responsible for designing the entire service experience from both a user experience perspective and a back-office operations perspective.By connecting business objectives with user needs, you will:Derive insights through researchVisualize service conceptsDevelop prototypesConduct user testingIterate and refine solutionsYou will work closely with stakeholders to ensure effective and consistent service delivery across the organization.Key ResponsibilitiesUser Research & Insight DevelopmentConduct interviews, surveys, and observational researchAnalyze user behavior and needsIdentify pain points and uncover insightsCreate customer journey mapsVisualize user experiences and propose improvementsService Blueprint DevelopmentAnalyze stakeholder roles and relationshipsVisualize service-related operational processesPropose improvements to optimize service delivery processesPrototyping & User TestingDevelop service prototypesConduct user testingEvaluate feedback and iterate improvementsFacilitate workshopsApply design thinking methodologiesPromote ideation and collaborative discussionsAbout the CompanyThis is a leading company with a long-standing track record in the construction industry. It provides a wide range of building materials and solutions for infrastructure and construction projects.The company is currently driving a company-wide Digital Transformation initiative aimed at improving operational efficiency, sustainability, and productivity through the adoption of advanced technologies.While historically focused on construction and trading businesses, the company is now strengthening its Web and digital business as a new strategic pillar.The current CEO, who holds a degree from the United States, strongly understands the importance of digital transformation in the construction industry and is committed to creating an environment where employees can contribute to society and work with a sense of purpose and fulfillment.To accelerate this transformation, the company has recently appointed a new global CTO and CIO, refreshing its C-level leadership team and building next-generation digital leadership.This transformation includes developing new digital tools to modernize traditional industry practices, with the goal of making construction processes smarter and more efficient.Why Join?Work-Life Balance: Flexible working conditions to suit your lifestyleFull Remote Work: Work from anywhere in JapanCareer Growth: Opportunities for career advancementBilingual Environment: Diverse, multicultural team (English & Japanese)Required QualificationsJapanese Business Level N1Knowledge of HCD (Human-Centered Design), Service Design, and UX DesignExperience in stakeholder analysis and service blueprint creationExperience creating personas and customer journey mapsExperience applying design thinking processesExperience in hypothesis validationWorkshop facilitation experienceEmployment TypeFull-time (Permanent)Remote work from regional areas is fully supported.CompensationAnnual salary up to ¥8,000,000 ~ 12,000,000Working ConditionsRemote work available (Full Remote)Working hours: 9:00 – 17:30 (7.5 hours per day)60-minute breakFlexible working system (Core time: 11:00 – 14:00)HolidaysFull 2-day weekends (Saturday & Sunday)National holidaysYear-end & New Year holidays122 annual holidaysLeavePaid annual leaveSummer and year-end holidaysBereavement leaveRefresh leaveLife support leaveAnniversary leaveLocationTokyo – Shinjuku (Head Office)